Pharmacy Technician Customer Service
Resume:
Alexis Horstman
Spring Hill, FL 34609
******.*********@*****.***
PROFESSIONAL OVERVIEW:
*Licensed Pharmacy Technician.
*Twelve years of customer service in retail and food service
*Proficient in Microsoft Office and POS Software
*Experienced in training employees in new systems and procedures
work history:
Humana
04/2021-08/2022
Pharmacy Technician
In this position I helped members refill their medications through Humana mail order pharmacy. I would verify the medication, direction, and prescribing doctor of prescription. Would contact doctor via fax to have prescription renewed. If a member needed a recommendation for medicine or had questions about side effects I would transfer members to a licensed pharmacist to provide accurate information.
Ultimate Health Plans 12/2020-03/2021
Spring Hill, FL
Member Advocate Team Member
In this position I am responsible for helping Medicare Advantage plan members with any problems or questions they may have. Issues I assist with include locating providers, assisting with portal access, and answering medical and pharmacy benefit and claims questions. I routinely communicate with members, providers and vendors to find solutions for plan members.
Omnicare 02/2019-05/2020
Tampa, FL
Pharmacy Technician
In this position I was responsible for generating labels to ensure accuracy. I would prepare the medications for the patients in order to ease dosing. I would accurately dispense medication for the correct day supply. At the end of the shift I would ensure orders leave the facility in a timely fashion.
Costco 1/2017-12/2020
Tampa, FL
Pharmacy Technician
In this position I am responsible for helping customers fill new prescriptions or put in orders
for refills. I would verify customers' insurance coverage on medication. Handled over 80
daily prescriptions. Established and updated patient profiles, including lists of medications
and insurance details
Refund Clerk
In this position I am responsible for giving customers their money back if they were unsatisfied with a product. I would direct customers in the right direction if looking for a specific item. Dealt with the computer system to look up items to see when it would be delivered if it wasn’t in stock.
McDonald’s 8/2008 - 12/2016
Tampa, FL
Shift Manager 6/2011 - 02/2012 & 05/2016 -01/2017
As Shift Manager I managed 8 reports and was responsible for escalated customer complaints, balancing out end of shift total cash sales and maintaining franchise keys for opening and closing shifts.
Crew Trainer 8/2008 - 5/2011
As crew trainer I was responsible for training new employees on correct procedures for
different stations. Responsible for making sure manuals and procedures were up to date.
EDUCATION:
Pharmacy Technician Program Concorde Career Institute, Tampa FL 5/2019
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