WILLIAM BARKER

adr78u@r.postjobfree.com 915-***-**** Richmond, VA 23228

Summary

Proven skills in delivering training, performing evaluations and maintaining records. Strong attention to detail with organized nature. Superior work ethic with strong focus on safety. Personable and meticulous leadership professional with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer-oriented and energetic team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance and time management. A dependable and courteous self-starter seeking to leverage background into a sports management or scouting role with a progressive organization.

Skills

Vehicle inspections

Data evaluation

Safe weapons usage

Suspect interviewing

Emergency call response

Crime scene management

Investigation documentation

Counterterrorism

Traffic patrol

Customer service

Investigative tools

Electronic and stationary surveillance

Crime prevention

Conflict resolution techniques

Evidence preservation

Hazard analysis and risk control

Community relations

Customer relationship management

Problem Resolution

Effective communication

Troubleshooting

Employee management

Customer Service

Quality assurance

Courteous demeanor

Product organization

High-energy attitude

Experience

US Army

Military Police Officer

09/2009 - 09/2020

Executed on-time project management of complex issues for senior leadership.

Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.

Mitigated risk with immediate emergency response security.

Managed receipt, storage and issue of ammunition processes.

Monitored and investigated suspicious persons and situations and unusual activities.

Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.

Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.

Managed all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.

Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.

Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.

Instructed personnel on ways to reduce environmental hazards and proper use of PPE.

Diffused hostile situations with effective negotiation techniques.

Managed police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.

Led diverse training simulations to prepare teams for combat and emergency situations.

Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.

Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.

Attained staff feedback to deliver information to superiors for corrective action.

Executed on-time, under-budget project management on complex issues.

Enforced military laws and regulations.

Regal Entertainment Richmond, VA

Customer Service Associate

03/2008 - 06/2009

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Education and Training

Henrico High School Richmond, VA

High School Diploma

06/2009

Contact this candidate