Customer Service Receptionist

Professional Summary

Skills

Work History

BRIANNA DEANDREA

Tampa, FL (C) 813-***-**** ************@*****.*** I have held other positions at other companies being I started work at 16. My very first job was Taco Bell. From there I worked at places such as dry cleaners, a photography company, a day care etc. The 2 companies listed are where I gained most of my experience. Those are the most recent jobs I've held. There has been a gap in my work history as I gave birth to a special need daughter and needed to be home with her. Over the past 11-12 yrs I have been a homemaker, a nurse and an advocate. This has given very special care taking abilities and medical knowledge. I have had much dealings with doctors, hospitals, pharmacies, medical supply companies and insurance. My daughter's condition led me to be a wonderful patient advocate. I even did extensive research on her condition and the care it required in order to prepare for a court hearing with Florida Medicaid to get her the out of state care she needed. The desicion was favorable to my daughter. I believe this to be my greatest accomplishment.

Through all of this I have been cleaning houses which allowed me to have flexible scheadule to care for my children. I would love a clerical job in the medical field as I do feel this is a very important field and takes the right people to make it stronger and better.

Team liaison

Strong verbal communication

Self-motivated

Client assessment and analysis

Extremely organized

Powerful negotiator

Team leadership

Process implementation

Data management

Conflict resolution

Project management

Budgeting and finance

Receptionist 05/2006 to 09/2006

New Millennial Homes – Tampa, FL

Answered the phone by the second ring and greeted callers enthusiastically. Sorted mail and other important data.

Responsible for setting up and maintaining file system. Scheaduled meetings between prospective clientel and sales associates. Updated clients and sales associates on construction status. Maintained thorough and accurate call log

Greeted and welcomed all walk in clients, vendors and subcontractors with a smile. Operated communication system

Provided support to all departments by photocopying, scanning and faxing. Accounts payable assistant 09/2006 to 06/2007

New Millennial Homes – Tampa, FL

Verified accuracy of financial data.

Collected deposits, fees and payments.

Maintained account records.

Verified the accuracy of accounts payable payments resulting in a reduction in payment errors and check reissues.

Generated and submitted invoices based on a financial scheadule. Ensured vendor files were accurate and up to date to expedite payment processing. Collected and arranged information and entered details into computer database. Followed up with vendors and subcontractors to verify account details. Assisted in subcontractor check issues.

Keyed in and paid all material invoices

Receptionist 07/2003 to 09/2004

Sonlite Carpets – Tampa, Fl

Operated communications equipment.

Carefully wrote down all phone messages and relayed them to the appropriate team member. Greeted daily visitors and customers upon arrival. Sorted mail and other important data.

Resolved service-related problems in a timely manner. Responsible for setting up and maintaining file system Provided support to all sales associates, accounting members, warehouse and installation members by photocopying, scanning and faxing.

Entered sales tickets into computer database.

Set up meetings between sales team members and clients. Set up meetings between vendors and sales members. Installation and collections 09/2004 to 11/2005

Sonlite Carpets – Tampa, Fl

Met production goals by maintaining cost effective levels of spare parts inventory. Coordinated and monitored vendor maintenance for large repairs. Requisitioned new supplies and equipment.

Provided outstanding customer service.

Prepared and administered preventative maintenance work orders. Maintained documentation for areas such as orders, activities, schedules and employee performance. Communicated operational issues and changes to supervisor on regular basis. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Accurately read, understood, and carried out written instructions. Accurately completed service reports and warranty forms. Scheaduled all service repairs and installs.

Kept in close contact with crew members to ensure smooth operations and customer satisfaction. Education

Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Processed payments and applied to customer balances. Collected and arranged information and entered details into computer database. Persistently reached out to customers with extremely past due accounts to recover lost revenue. Maintained close relationships with builders and property managers to ensure prompt payment. High School Diploma: 2002

Walter L. Sickles Highschool - Tampa, Fl

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