Customer Support Account Executive

Elaine Papakonstantinou

Cleveland, Ohio *****

*************@*****.*** • 216-***-**** • linkedin.com/in/elaine-papakonstantinou

Major Accounts Manager Profile

Growth-focused sales leader with 10+ years’ accomplishment stewarding accounts to ensure loyalty, satisfaction, and increased year-over-year spend

— Areas of Expertise —

Territory Management & Expansion Account Development & Growth Ongoing Needs Assessment

Consultative & Solution Selling Long & Complex Sales Cycles Contract Negotiations

Overcoming Resistance Client Satisfaction & Retention New Product Launches

Salesforce, Constant Contact, TapScan & SAP

— Career Accomplishments —

Hold responsibility for $14M-15M in annual account revenue.

Consistently realize 20 to 25% growth in year-over-year spend.

Consistently exceed sales targets and quotas.

Professional Experience

AT&T FirstNet Cleveland, Ohio

Sr Mobility Account Executive 2 SLED 7/2021 – Present

Manage and conduct channel sales for mobility applications within the state and local government vertical. Direct sales and opportunities from mobility executives, account managers and vendors to implement solutions using a consultative approach; identifying gross adds, and IOT solutions within a geographic territory. Align planning objectives with pipeline development strategies to grow market revenue. Utilize Salesforce and SAP to manage opportunities, customer insights, planning, and document and analyze account activities.

Key Accomplishments:

Achieved 400% to plan in 2021 and 148% to plan year to date for net new ads.

Negotiated new fleet tracking opportunity for 300 city vehicles adding optimization for traveling providing a return on investment.

Sold majority of client base, managed security solutions and cybersecurity applications.

Office Depot Cleveland, Ohio

Sr Key Accounts Manager (Technology) 9/2018 – 3/2021

Research and engage with prospective large enterprise customers in the verticals: healthcare, property management, manufacturing, higher education, and retail. Implement strategic account planning to deliver technical products, services, and solutions to support their current business needs. Develop and implement account penetration strategies, including recurrent reviews to respond to evolving customer priorities. Cultivate strong, trust-based relationships and discover and overcome customer concerns with appropriate solutions. Align planning objectives with pipeline development strategies to grow market revenue. Utilize Salesforce and SAP to manage opportunities, customer insights, planning, and document and analyze account activities.

Key Accomplishments:

Hold full accountability for $12.8 to $15M in annual account revenue.

Negotiated new contracts in a short period for 3 key accounts worth in over 1M.

Won large opportunity for 52 buildings providing SaaS based software for building maintenance solutions.

Successfully deployed several technology programs which included remote work programs.

Grainger

Government Account Manager 6/2015 – 9/2018

Research and engage with prospective and existing local, state, and federal representatives, including city planners, public safety officials, and C-level executives to comprehend organizational needs. Implement strategic account planning to deliver industrial products, services, and solutions to support safe and efficient facility operations. Develop and implement account penetration strategies, including recurrent reviews to respond to evolving customer priorities. Cultivate strong, trust-based relationships and discover and overcome customer concerns with appropriate solutions. Align planning objectives with pipeline development strategies to grow market revenue. Utilize Salesforce and SAP to manage opportunities, customer insights, planning, and document and analyze account activities.

Key Accomplishments:

Hold full accountability for $1.3 to $1.6M in annual account revenue.

Achieved 109% of sales quota in 2016 and 106% in 2018.

Won $100K public safety bid in 2016.

Increased customer satisfaction and retention; leveraged cooperative purchasing affiliations with Sourcewell, National Intergovernmental Purchasing Alliance (NIPA), Premier, and E&I Cooperative Services.

Successfully implemented project management interface of new university e-procurement platform while reducing processing time by three days.

Time Warner Cable (now Spectrum) Independence, Ohio

Business Account Executive 5/2014 – 6/2015

Pursued growth, promoted full portfolio, and generated sales of digital products and services through aggressive prospecting of small to mid-sized businesses while servicing existing accounts. Conducted needs analysis and designed, developed, and presented value added technical solutions aligned with organizational needs, strategy, and goals. Leveraged deep technical knowledge of fiber, coax, voice, voice manager, disaster recovery, hosted exchange, web hosting, cloud storage, and video products and services. Prepared, negotiated, and summarized contracts. Partnered with implementation/installation team to provide training and customer support.

Key Accomplishments:

Achieved 50% closing ratio to consistently fulfill sales targets and monthly quotas.

Verizon Twinsburg, OH

Business Account Executive 12/2008 – 9/2012

Utilized technical expertise to identify opportunities for account growth with new and existing customers for data solutions and software as a service (SaaS) products, including telemetry, fleet management, and package tracking software for mid to large size national enterprise accounts. Demonstrated data applications, wireless devices and Apple, Android, and Blackberry products to healthcare professionals and C-level executives. Identified cost saving strategies to enhance customer satisfaction and loyalty, increase contract renewals, and expand contractual agreements.

Key Accomplishments:

Increased year-over-year data revenue by 25%.

Averaged 115% of monthly sales quota.

Grew existing accounts by 10% year-over-year.

Facilitated trade shows and generated new prospects and opportunities.

Education and Credentials

Bachelor of Arts in Organizational Leadership (Cleveland State University)

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