Process Assistant Customer Associate

SHARMINE F BROWNE

*** **** **** **, *** *C. Brooklyn, NY 11226 *************@*****.*** #202-***-****

EDUCATION

Major: Criminal Justice - Minor: Law & Public Administration

John Jay College of Criminal Justice

~ 08/2020 - 11/2020 02/2022

Major: Criminal Justice

Borough of Manhattan Community College

~ 08/2014 - 12/2019

-Intelligence Community - Center for Academic Excellence IC CAE Participated in Summer Seminar 2020

-CUNY Justice Academy - Researched all aspects of the Justice System Law Enforcement, Courts & Corrections) through course studies

-Skills & Knowledge Acquired: Time Management, Planning/Organization, Business Org & Mgt, Research/Field Study,

Language analysis, Critical/Analytical Thinking, Teamwork, Creative expression, Intensive Writing, Foreign language

(French), Computer applications: Microsoft Word, PowerPoint & Excel) & Communications

LICENSE/CERTIFICATIONS

- Valid NYS Security Guard License: EXP 03/13/2024

- FDNY Fire and Life Safety Director’s Certificate of Fitness: F89 – EXP 11/07/2023

EXPERIENCE

Deputy Fire and Life Safety Director

Doyle Security Services – Site: Conrad Hotel

~ 04/2022 – 06/2022 + New York, United States

-Monitored Fire Alarm Control Panel, planned work conducted by contractors, coordinate with engineering on internal work scope related to the fire panel

-Reported guest related issues to Director of Security; aided as it relates to Team members injury (notify EMS) and prepare written incident report via SMART FORMS, logged real time actions in ITRAK software and witness workers compensation hotline notification dialogue between employee and nurses.

-Supervised Security Personnel on shift; managed all shift task (patrols, report, inspection and lost & found etc.) to ensure they are completed in real time throughout the shift

-Briefed staff on daily events and plan accordingly to accommodate VIP arrivals; ensuring all posts are manned to avoid fans contact w/guests.

Deputy Fire and Life Safety Director

Winfield Security Corporation – Site: Cares for The Homeless

~ 04/2022 – 06/2022 + New York, United States

-Ensured fire alarm logs books are filled out daily with required test, inspection and record daily building status whether it’s online/offline, as per fire code

-Responded to all emergency (EMS, Police OR Fire) on premises

-Supervised security personnel on duty to ensure clients are complying with building policy

-Monitored CCTV, Fire Alarm Control Panel and report any issues or concerns to superiors

Customer Associate – Problem Solver

Amazon

~ 01/2022 – 04/2022 + New Jersey, United States

-Determined whether return products can be process based on conditions and customer comments

-Ensured product reaches its final destination by placing it in the sorted category (hazmat, sellable/unsellable, warehouse deals etc.)

-Escalated customer concerns to Process Assistant, when warranted

Transportation Security Officer

Transportation Security Administration – Airport: JFK International

~ 07/2021 - 12/2021 + New York, United States

-Assisted passengers in divesting their accessible property for screening purposes

- Ensured passengers do not possess prohibited items in their accessible property

- Manned the walk-through metal detector to monitor and provide secondary screening for eligible Passenger

-Verified Passenger traveler document and photo Identification via travel document checker (TDC).

-Notified supervisor of passengers requiring additional / or secondary screening

-Conducted line monitor to provide advisements upon initial screening process

-Passed TSA FLETC Academy

Lead Deputy Fire and Life Safety Director - Technician

G4S Secure Solutions - Site: Hudson Yards

~ 11/2018 - 07/2021 + New York, United States

-Advanced to expertise level in my field and became a subject-matter expert consultant as a technician to the organization for growth and development of all Hudson yards buildings on campus

-Designed a successful strategic process to implement a fire safety program within a new building from construction - occupancy

-Independently created an internal administrative section within the fire safety program to managed employees (scheduling, attendance, training new hires & payroll etc.)

-Lead the Fire and Life Safety Director’s team of 23 to carry out the mission of Hudson Yards project for assigned building (30 Hudson Yards)

-Teamwork was strengthened as I worked closely with my employees to collect data during the day-to-day operations in order to enforce the fire codes set forth by the New York City Fire Department and Department of Buildings and improve operational weaknesses

-Enhanced customer experience amongst colleagues & visitors through the required training program called priority system (priosys) which helps to identify priorities of a person that drives behavior

Deputy Fire Safety Director - Security Supervisor

Allied Universal - Site: Time Warner /Warner Media & CNN

~ 07/2012 - 12/2018 + New York, United States

-Supervised both security officers & fire and life safety directors on assigned shift.

-Coordinated and communicated daily tasks/assignments with staff

-Trained new hires and reviewed standard operating procedures as required by company policy

-Investigated and maintained a record of each incident

-Responded to all emergency within the building (medical, fire alarm etc.)

-Briefed US Federal Law enforcement officers/Official (advance team) on building evacuation route for VIP escorts

-Assigned Security Personnel to assist in Media Talent escort arriving and departing the premises

Human Resources - Time & Attendance Clerk / Administrative Assistant

New Yorker Hotel

~ 11/2009 - 10/2011 + New York, United States

-Acted Administrator in the administrators' absence

-Tracked and Managed each employee time and attendance for the calendar year

-Briefed Manager on employee’s attendance concerns; schedule meeting with employee to discuss concerns for avoidance of organization attendance policy violation.

-Issued Written Warnings, when employee’s attendance becomes unacceptable/inexcusable

-Prepared drug screening and new hire paper work for a prospective employee

-Responsible for posting employee’s events and activities on each bulletin throughout the building for employees’ awareness

-Assisted in OSHA Training for new hires and review organization attendance policy and procedures.

-Documented and prepared written reports of employees’ complaints for my superior meetings and records.

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