TIFFANY GOODEN

318-***-****

*** *. ****** ******, **********, LA 71101 adr77v@r.postjobfree.com

PROFESSIONAL SUMMARY

Leadership-oriented management material. Demonstrated ability to develop a strategy for a diverse organization while working with a variety of partners. Over ten years of experience delivering excellent customer service. Organize and executing plans and leading team members while building and maintaining employee relations.

SKILLS

• Social Skills,

• Billing

• Strong communication skills

• Meetings

• Microsoft Access

• MS Excel

• Microsoft Office

• Outlook

• PowerPoint

• Presenting

• QuickBooks

• Reception

• Customer service-focused

• Property tours and inspections

• City and county regulations

• Maintenance knowledge

• Knowledge of building codes

• Affordable housing programs

knowledge

• Tenant and eviction laws

• Building operations

• Adaptable

• Property management

• Administrative support

• Staff Management

WORK HISTORY

12/2022 to Present Management Consultant – Team Lead Witt O’Brien’s – Remote (State of West Virginia)

• Supervised team member to ensure best practice

• Available for coaching and advice about how to proceed with challenging situations

• Overseeing team members to ensure all members has been accounted for and given

directions on what to do.

• Communicating vital information to team members from upper management and making sure

information is understood and directions are followed out. Intake and review application for assistance consistent with federal requirements,

program, policies, and procedure.

• Triage technical and application inquiries, identify solutions, and respond in a timely

manner to applicants.

• Respect client dignity and confidentiality at all stages of the application process.

• Maintain and track applications, ensure information accuracy with the data management

information system, log new information, and document awards.

• Ensure current and accurate records are available to applicants and jurisdictions.

• Support accounting functions that track payment to applicants

• Prepare regular reports for Program Manager including grant management system dashboard

elements and observations from applications.

10/2021 to 12/2021 Management Consultant - Eligibility Review Specialist Witt O’Brien’s – Remote (State of West Virginia)

• Intake and review application for assistance consistent with federal requirements,

program, policies, and procedure.

• Triage technical and application inquiries, identify solutions, and respond in a timely

manner to applicants.

• Respect client dignity and confidentiality at all stages of the application process.

• Maintain and track applications, ensure information accuracy with the data management

Information system, log new information, and document awards.

• Ensure current and accurate records are available to applicants and jurisdictions.

• Support accounting functions that track payment to applicants

• Prepare regular reports for Program Manager including grant management system dashboard

Elements and observations from applications.

4/2021 to 10/2021 Housing Supervisor Emergency Rental Assistance Program Guidehouse – Remote (State of New York)

• Lead and train teams of Specialists to review Emergency Rental Assistance Program (ERAP) files submitted by tenants and Landlords to assess eligibility, manual, and system risks, ensuring compliance with Legislation and State procedures.

• Knowledge of Federal/State requirements that affect income and rent determinations.

• Ensure that assigned staff has the appropriate equipment and knowledge of procedures for implementing work objectives.

• Monitor assignments and maintain a level of productivity in the department.

• Conduct quality reviews on Specialist's ERAP files based on risk criteria and assess whether the risk was adequately addressed and documented.

• Knowledge of GIACT ID Verification tool, Fraud, Anti-Money Laundering, and Financial Crime.

• Conduct staff meetings, resolve staff issues, and build team relationships.

• Ability to adapt with flexibility; open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. 01/2014 to 05/2021 • Server/Administrator

• Posado's Cafe Bossier City, LA

• Prepared tables, laying out napkins and utensils, making sure condiments are refilled, performing all other preparation tasks.

• Stayed updated on current menu choices, specialties, and menu deviations.

• Handled table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to cooks.

• Obtaining revenues, issuing receipts, accepting payments, returning change.

• Assisting with special events as needed.

10/2017 to 01/2021 Assistant E-Commerce Manager

Kroger Company Shreveport, LA

• Provide an elevated customer experience to generate a loyal clientele, Assist customers with food selection, inquires, and order customization.

• Build long-term customer relationships and advise customers on purchases and promotions.

• Worked with managers to handle clients and address problems. 01/2014 to 01/2017 Assistant Property Manager

Shreveport Housing Authority Shreveport, LA

• Worked with leasing agents to market vacancies and keep occupancy rates high.

• Worked with qualified repairers to keep properties and grounds up to modern standards.

• Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise, and knowledge of local laws. 01/2010 to 01/2014 Medical Claims Processor

Gulf South Risk Services Houma, LA

• Validate and review information on all medical claims received.

• Approve or deny payment to doctors, correctly read, and assess medical documents.

• Communicate with doctors' offices to solve problems with the claims. 01/2007 to 01/2010 Medical Billing Representative

Ark-La-Tex Cardiology – Shreveport, LA

• Responsible for following up on all Medicare claims from billing through final resolution, review and prepare claims for electronic billing submission, identify billing errors for correction and resubmit via adjustment or new submission, review Medicare remittance advice for payment errors, rejections and denials.

• Initiate appeals.

• Act cooperatively and responsibly with patients, visitors, co -workers, management and clients.

• Maintain a professional attitude.

• Maintain confidentiality at all times.

01/2004 to 01/2007 Medical Receptionist

LSU Comprehensive Care Shreveport, LA

• Handled patient billing for eleven doctors; filed insurance claims; answered telephone at reception desk; set up appointments, verified insurance and prepared patients for examinations, performed miscellaneous office duties.

• Welcomed patients to the facility and answered preliminary non -medical questions for patients.

• Organizes the facility's calendars and was the liaison between doctors and patients.

EDUCATION

Expected in 03/2023 Bachelor of Science: Health Care Management University of Phoenix

10/2020 Associate of Science: Human Resource Management Eastern Gateway Community College Steubenville, OH

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