Customer Service Call Center
Resume:
James G. Weaving
Myrtle Beach, SC 29588
Qualifications -
Excellent customer service, administrative and human resource skills. Call center experience handling large volumes of inbound and outbound calls.
Experience -
Criminal Justice Program Director, Miller-Motte College, Conway, SC. Scheduled classes for over 50 students and insured instructors completed required in-service training four times a year. Recruited, instructed, and advised students in a community college setting.
Customer Service Manager, Charlotte-Mecklenburg Police Department, Charlotte, NC. Responsibilities included budget manager for the Records Management Division. Responsible for the human resource activity and scheduling of over 65 personnel on a 24/7 basis. Managed Non-Emergency call center. Provided in-service training to include compliance with HIPPA, FMLA and ADA regulations. Recruited for entry level positions.
Administrative Commander with Rock Hill, SC Police Department where I was responsible for all administrative and fiscal functions in Communications, Records, Municipal Jail, and the recruitment, hiring and training of new officers and conducting in-service training in a 107-officer department.
Fraud Manager, First North American National Bank, Atlanta, Ga. Directed call center for all fraud related aspects of a credit card institution with over 800 locations nationwide. Oversaw and scheduled a staff of 20+ investigators and additional risk management agents. Responsible for the hiring of over 45 positions.
Major, Security Operations Officer, US Army Military Police School, Ft. McClellan, Al. Advised subordinate units on enhancement of security protocols during training operations. Considerable experience in scheduling military exercises.
Major, Active Duty, Professor of Military Science at Fort Valley State University. Administration and Fiscal officer of an ROTC Senior level program with over 250 cadets. Recruitment Officer for ROTC students successfully building program and graduation rate over three-year tour.
Captain, Deputy Provost Marshal, US Army Reserves, 3220th USA Garrison W. Palm Beach Fl. Provided Physical Security Assistance Visits to 26 subordinate Units throughout South Florida, maintained a Top-Secret security clearance as units had nuclear capability. Responsible for scheduling three assistance teams for weekend missions.
Police Lieutenant, Hollywood Police Department, Hollywood Florida. Traffic Homicide Investigator, Recruitment & Training Coordinator, Arson Detective, Fraud Investigator, Supervisor of Communications, Records and Criminal Investigations. Devised work schedule for 350 sworn officers.
Education – Master of Science in Criminal Justice Administration
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