Customer Service Data Entry

MARCUS MCAFEE

Cell: 205-***-****

******.******@********.***

Enthusiastic, hardworking, personable team member who is dedicated to ensuring the growth and

success of individuals, as well as the overall group. Adaptive to a fast-paced environment and flexible in ever-changing conditions. Focused on personal and professional development. Known for influencing a positive work environment and driving cohesive team productivity.

EDUCATION AND CERTIFICATIONS

Executive Master of Business Administration February 2022

Faulkner University – Montgomery, Alabama, GPA: 4.0/4.0

Bachelor of Science Business Administration May 2017

Stillman College - Tuscaloosa, Alabama

Concentration: Marketing and Sales, GPA: 3.0/4.0

Occupational Safety and Health Administration – 10HR/30HR February 2022

SKILLS

Inventory Management

Understanding and leveraging technology

Microsoft Word, Excel, PowerPoint

COLORLIGHT ISET Software

COLORLIGHT LEDVISION Software

COLORLIGHT LEDUPGRADE Software

WALLDIRECTOR VC

Complex Problem Solving

Customer service

Team Building

EXPERIENCE

Field Installation Technician / Planar 02/2022 - Current

Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations

Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem

Provide training and certification to integrators on site when appropriate conditions apply

Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email

Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions

Business Development / The Paije Group/ Bessemer, Al 08/2020 – Current

Assisted company partner with research and development of client relationship and strategies for success

Monthly Q&A for results review and update on strategies to discuss with company partner

Reviewing media buys in radio/television if part of strategy

Keeping abreast of funding opportunity via loans and grants currently available

Attending chamber and networking events for company awareness and business development

Communication follow up with MS Word, PowerPoint and Excel

Management Assistant /Enterprise Rent-A-Car / Hoover, Al 03/2019 - 02/2022

Manage daily branch functions in a 500-car branch

Managed, implemented, and created sales plans to increase current and new business

Created and managed employee development plans for new hires and BMI performance reports

Reduced and controlled branch expenses, monitoring receivables and managing employee hours

Customer service expert

Manager Trainee / Enterprise Rent-A-Car / Alabaster, AL 01/2018 - 03/2019

Sales, customer service and company quality training

Top 10 sales performer in company matrix six months straight

Contacted new and existing accounts to follow up and upsell products

Learned Enterprise CRM system for data entry

Helped branch raise customer service score reaching top levels for six months straight

ACTIVITIES

Vice President and treasurer of Alpha Phi Alpha – Stillman college Fall 17

Serve Team Member – Church of the Highlands

Back to School Backpack Giveaway – Mt. Pilgrim Christian School

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