Christopher Bates

Marlton, NJ *****

856-***-**** • adr77k@r.postjobfree.com

System Administrator Profile

Analytical and resourceful professional with hands-on experience delivering quality technical support and customer service aimed at achieving organizational goals.

Technically-minded professional with demonstrated success deploying, integrating, and maintaining system, troubleshooting network resources, evaluating technical alternatives, and recommending solutions to enhance system performance. Innate ability to optimize security infrastructure and formulate effective backup/data recovery solutions to ensure smooth flow of business critical functions. Aptitude for conveying complex technical information and creating novel solutions to build consensus with key projects stakeholders, including executive leadership and high-value clients. Articulate and refined communicator, leveraging technical and business acumen to foster relationships with clients, executives, and teams.

Desktop Support Planning / Technical Support & Guidance / User Training & Support

Repair & Maintenance / System Installation & Configuration / Staff Training & Leadership

Testing Process & Procedures / System Integration & Specification / Customer Satisfaction & Retention

PROFESSIONAL EXPERIENCE

Claims Rep (2020-2022) TTEC/Bank of America Englewood, CO

Provided assistance in filing new claims for Bank of America Unemployment Debit cards. Assisted customer filing new claims along with general customer service. Resolved general customer service issues.

Customer Service Rep (2020-2020)

Provide 1st level customer service for Bank of America unemployment cards. Job duties entailed general customer service. Ordering new card, go over statement and general question.

Security Analyst (2016 –2019) Emerson Group /Virtua Health System - Marlton, NJ

Streamlined technical operations through robust planning and implementation of desktop environment with keen focus on increasing organizational productivity. Delivered quality support to multiple health care programs for deploying, managing, and optimizing various applications. Leveraged FootPrints ticketing system to answer and resolve technical queries. Served as Lead Administrator for Maas360 (mobile email system).

Key Achievements:

Accomplished maximum user satisfaction by answering and resolving user technical problems.

Enhanced departmental productivity by diagnosing and troubleshooting software issues in timely manner.

Electronic Sales Desk (2015– 2016) HH Gregg Inc. - NJ

Delivered quality support to customers regarding purchase of new Electronic and/or appliance. Leveraged multiple operating systems and applications, including Windows 7, XP, Microsoft Office, internet applications, and CRM while serving as information help desk. Delivered quality customer service by answering client calls and resolving technical issues in timely manner. Played key role in improving departmental productivity and streamlining technical operations by installing advance operating systems and software applications.

Key Achievements:

Executed cost-effective technical solutions to reduce escalation of critical issues.

Improved reliability and sustainability of operating systems and software by configuring, optimizing, and monitoring technical systems regularly.

Computer Sales Consultant (2012 – 2015) Best Buy Co Inc. - Mount Laurel, NJ

Delivered quality guideline to customers regarding purchase/upgrade of Microsoft products while serving as Microsoft Advisor. Facilitated customer with quality technical support to on all products.

Key Achievements:

Accomplished maximum client satisfaction by delivering quality support to customers regarding procurement of new Apple and PC computers.

Additional experience: Sales Representative at Target Dispatcher at Exceptional Medical Transport Service Consultant at KCI Inc. PC Administrator at Ulticom Inc.

EDUCATION AND CREDENTIALS

Computer and Information Sciences

Camden County College – Blackwood, NJ

Technical Proficiencies

Windows OS, Epic