Data Entry Customer Service
Resume:
Taneya Spruill
Richmond, VA *****
*************@*****.***
To obtain a position within a company where there is opportunity for growth and advancement, where I can utilize my skills to support the mission of the company. Authorized to work in the US for any employer
Work Experience
CSR Agent
MAXIMUS FEDERAL SERVICE - Chester, VA
November 2021 to Present
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Monitoring Specialist
Affiliated Monitoring
October 2016 to October 2017
• Monitoring emergency alarm signals in a 24/7 call center environment
• Communicating with subscribers and clients to relay information and collect data
• Answering inbound calls
• Following up with clients
• Utilizing monitoring systems to update accounts and document activity
• Dispatching emergency services as necessary, including the police, fire department, EMS
• Computer/Typing
Cashier/Hostess
Home Town Buffet - Edison, NJ
September 2013 to May 2016
Hometown Buffet
• Greet customers entering establishment
• Receive payment by cash, check, and credit/debit cards
• Issue receipts, refunds, credits or change at time of transaction
• Manually count money in drawers at the beginning and close of shift
• Maintain swift and orderly checkout
Operations Specialist
Exxon- CPD Energy
March 2013 to February 2016
• Manage/maintain inventory
• Assist customers with various service related issues
• Manage daily cash disbursements
• Responsible for opening and closing establishment
• Work very closely with store manager in updating system to ensure we offered competitive prices Education
Business Marketing/Management
Berkley College - Newark, NJ
2012 to 2013
Diploma
Glen Ridge High School - Glen Ridge, NJ
2008 to 2012
Skills
• PUNCTUAL (Less than 1 year)
• TEAM PLAYER (Less than 1 year)
• Monitoring
• Customer Service
• Call Center
• Computer Skills
• Cash Handling
• Computer Skills
• Data Collection
• Business Development
Assessments
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Work Style: Reliability — Familiar
August 2020
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Highly motivated and self-driven
• Ability to build relationships and educate customers resulting in customer satisfaction
• Able to build strong working relationships with co-workers and customers alike
• Highly organized, with great attention to detail and follow through
• Proficient computer skills
• Punctual, trustworthy, team player, professional and honest
Contact this candidate