CSR

Demetrice S. long

**** ***** ***.

TUPELO MS ****1

PHONE: 662-***-****

EMAIL: *****************@*****.***

SUMMARY: Customer Service Call Center Representative with over 10 years experience in office/ customer support. Strong time management and multi- tasking positions. Service -driven and self - motivated, able to excercise independent judgement based on as assements of the customer needs. Strong organizatonal skills, Telephone inquiries specialist, Data entry level, Active listenings skills,adaptive team player and a very quick learner . WORK EXPERIENCE 1. ROTECH -DELIVERY DRIVER / DISPATCH

*Respond to telephone inquiries, providing quality service to customers and associates

*Listen to caller needs to ensure a positive customer service

* Strive for quick complaint resoultion; commended by supervisor for the abilty to resolve problems on the first call and avoid escalation of issues

*Answer over 50 imcoming and outbound calls daily

*Completed a daily pre -trip inspection checklist before the first delivery of the day.

*Recorded all information in the mobile tablet cash recepits, and ticket fares, and maintaing a log book

*Responsible for carefully and safely distributing the order that they had places and resolving the isuues 2.SANCTUARY HOSPICE HOUSE- CSR ( CUSTOMER SERVICE

REPRESENTATIVE

(Current Job )Start Date : November 2007

-RESPONSIBILITY :

CSR-

* identified customer needs, clarified information, researched every issues and provided solution or alternatives.

*Sheduled the clients apointments and recorded all patient data for annual exam reminders.

*Utilized technology and applications to provide database management, word processing, and appoint management.

*Answered up to 100 calls are more daily, high call volume call center enviroment, documented patient inquries and directed them to the right reference

*Review the client documentation in determining patients needs for scheduling appointments.

*Resolved any and all clients issues threw data entry REASON FOR LEAVING:Still employed with the company PRN as needed 3.MOTEL 6- FRONT DESK ASSISTANT MANAGER

Start Date : July 2001 – End Date: December 2008

-RESPONSIBILITY :

* Identified customer needs, clarified information, researched every issues and provided solution or alternatives

*Educated customers on products, room sales, and serives to ensure overall better communication

*Build sustainable relationships and engage customers by taking a extra miles

*Keep record of all conversation in our call center database in a comprehensible way

*Maintained call center database by entering information always follow standard precedure

+Answer up to more than a 100 calls daily in high call center enviroment

*Strong leader of customer support staff.

*Managed work flow to exceed quality service goals.

*Maintained accurate records of past due customer account activity

*Maintained up-to-date knowledge of product and service changes.

*Investigated and resolved customer inquiries and complaints in an empathetic manner.

*Scheduled staff shifts to cover peaks and lulls in customer inquiries. Reason for Leaving : the company sold the property 4. DHL- DELIVERY SERVICE DISPATCHER / DELIVERY

Job Title : DELIVERY Start Date : January 2012 – End Date : May 2020 RESPONSIBILITY :

*Contact customers with updates on address

*Recevied work orders and tenders from superiors and dispatch them tp personnel

*Planned out appropriate routes keeping time and distance logistics in mind

*Inputting daily trip information into computer system

*Handling customer complaints or directing to appropiraye department

*Process Billing information

*Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

*Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.

*Assisting with loading and unloading items from vehicles.

*Excellent customer service

Reason for Job move to Memphis TN

EDUCATION:

SHANNON HIGH SCHOOL - Shannon, MS (1995 HIGH SCHOOL DIPOLMA) ITAWAMBAM COMMUNITY COLLEGE- Tupelo Ms (1998 CERTIFIED IN NURSING ASSISTANT)

(2000 DIPLOMA IN CLERICAL)

(2000 CERTIFIED IN COMPUTER PROGRAMMING =SHORT TERM

(2005 CERTIFICATE IN BUSINESS)

SKILLS:

Management / Customer Service Rep

Delivery driver / Dispatcher

Data Entry

Microsoft word/excel

Inbound/ Out bound Calls

Customer Inquiries

Strong Problem Solver

Team Player

Customer Service/ Loyalty

Excellent communication

Fast-Paced Retail Environment Inventory Control Procedures Handles Multiple Responsibilities Flexible Schedule Highest Quality Care Team Building

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