Customer Service, Data Entry, Call center

Amy Denton

New Albany, IN

**********@***.*** - *12-258-17085024948913

Authorized to work in the US for any employer

Work Experience

Medical Receptionist/Medical Assistant

Park View Psychiatric - Jeffersonville, IN

November 2011 to Present

Responsibilities

- Checking patients in and out

- Scheduling appointments

- Collecting copays

- Medication refills

- Working and communicating with the providers

- Calling patients about problems or questions they have

- Filing, mail, answering phones

- Prior Authorization for patients meds

Accomplishments

I started out as a receptionistas receptionist, just answering phones and checking patients in. Now I work the whole front office and medications . Learned how to communicate and understand people with all sorts of personalities . Improved my people skills. Skills Used

- Computer knowledgent

- Work well as a team or alone

- Attention to detail

- Self starter always up for challenge and more responsibilities

- Working at a fast pace and multi tasking

- Communicating with patients and providers

Customer Service and Sales Representative

Accent Marketing - New Albany, IN

July 2010 to June 2011

Responsibilities

- Took incoming calls for Insight Communication

- Assist customers with tech support, ordering new services

- Some sales

-Data Entry

- Making sure each customers issues was resolved, and that they was happy when they hung up

Accomplishments

Good experience on call center environment

Good people and phone skills

Always high scores on my calls that was revised for incentive Learned a lot about cable t.v. remotes t .v tech support Skills Used

- Answering several calls everyday, got Insight customers who needed tech support, account support, entering in and scheduling service calls.

- Good people skills, walking them step by step instructions on fixing theirtheire problem and or calming down irateiratirrate customers

- Data Entry

Data Entry Specialist

Cameo Marble - New Albany, IN

July 1998 to May 2009

Responsibilities

- Entering 70 - 100 orders daily

- Printing tickets and scheduling and completing when project was done

- Matching tickets to the orders and route truck for shipping

- Billing

- Auditing orders

- Price quotes and proposals

- Customer Service

- Answering phones and taking messages

- Filing, mail, some human resource

Accomplishments

- Started out answering Phones, got two promotions

- Knowledge on manufacturing cultured marble

- Measuring and making templates

Skills Used

-Good customer service

- Efficiency in timely manner

- Learned all the jobs

- Working with and in warehouse

- Faxing, filing, mail, phone calls, some sales

- Product knowledgement

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