Crew Member Customer Service

Rajesh Ranjan

****.****@*****.*** 250-***-****

Vancouver

Assistant Store Manager

Passion for Management

SUMMARY

Possess strong qualifications in business development, human resources, restaurant management, customer service, and staff management. Solutions focused, with strong communication and leadership skills, managing relationships with guests, and training, coaching, and mentoring teams.

HIGHLIGHTS OF SKILLS

Management Skills

Hiring and training their team members

Preparing staff schedules, sign off on hours and oversee payroll

Making sure company rules and protocols are followed.

Strong leadership skills and the ability to foster a team-oriented environment

Coordinating in-store promotions

Developing and meeting financial plans

Understanding of finances, P&L's, income statements and cashflow

Strong dedication to the highest quality service standards.

Natural talent to train and coach effectively, executing to deliver outstanding guest experience.

Demonstrated passion for food, beverage and all things related to the restaurant industry.

Ability to build and foster professional relationships.

EMPLOYMENT HISTORY

White Spot- Port Coquitlam

ASSISTANT GENERAL MANAGER (October 2019 to current)

Directed day-to-day operations of the service, which includes recruitment and supervision of employees.

Key Achievements:

Prioritised maintenance of excellent levels of customer services

Undertook monetary responsibilities including budget expenses and limits.

Managed compliance of all restaurant-related paperwork including taxes, permits, and licenses.

Maintained financial statements and payroll records as well as employee records.

Tim Hortons/Aramark, Kamloops

CREW MEMBER (May 2018- December 2019)

Responsible for greeting customers, take food orders, prepare, and bake food, run cash registers, and keep stores clean and sanitized.

Key Achievements:

Operated sales register quicker and efficiently

Consistently provided friendly guest service and heartfelt hospitality

Diligently restocked workstations and display cases

Performed all positions responsibilities accurately and in a timely manner.

McDonald, Kamloops

CREW MEMBER (April 2018- August 2019)

Responsible for greeting customers, processing orders, managing delivery and mobile orders, assembling orders and packaging takeout and delivery, Keeping surface clean and sanitary.

Key Achievements:

Prepare food orders within 2-3 minutes time frame.

Taking order and handling cash registers

Reported to each shift on time and ready to work.

Unloading delivery truck and restocking store at a timely manner.

EDUCATION & CERTIFICATES

International Business Post Baccalaureate – Thompson Rivers University, Kamloops 2017- 2019

Food Safe Certificate

First Aid & CPR/AED level C

Serve it Right

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