Customer Service Fulfillment Center
Resume:
Ayoola Mathew
************@*****.***
CERTIFICATES
Occupational
Health and Safety
Technologist
(OHST)
Jan 2021
Project
Management
Professional (PMP)
Sep 2016
ASSOCIATIONS
Yali Network
Member
LANGUAGES
Yoruba
Spoken: Native • Written:
Native
English
Spoken: Fluent • Written:
Fluent
INTRO
My top strengths are relator, Problem solver, Infuencer, analytical, strategic thinker, and futuristic. I am a seasoned Warehouse & Distribution senior executive with local and global best practices spanning across various industries and in Ab-inbev.
My expertise cuts across warehousing, Talent & Career Management, dispatch, distribution, Logistics, project management, Procurement, Supply chain, excise, customs, Data Analytics, Organizational
Development, Training, Total Rewards, Performance Management, Talent Acquisition & Retention, Talent
Architecture, Workforce planning, Coaching, Succession Planning, etc. I am also an infuencer. I reach result through the team and love to do the right thing even when no one is watching.
WORK EXPERIENCE
. Lead departmental DPO (Distribution Process Optimization) implementation • Lead departmental project and negotiate contract cost to the best economical price
• Review department machine and man resources • Manage own and Team Development and Performance • Lead distribution team and prepare a strategic plan for the fnancial year with insights for inclusion in the Depot Business Plan • Review Master Data - Business descriptions - Process Mapping - Service Level Management - Routing Planning and Planning SLA’s - High Volume etc. • Develop departmental annual budget (Fixed and Variables) and manage cost throughout the year • Set, Cascade Team & Individual goals • Develop Peak sizing and Planning for all critical periods • Manage Customer and Driver master data • Conduct bi-annual Customer service evaluation and analyze customer feedback with actions • Plan and manage trade visits and drive compliance • Manage Full beer return process • Safety monitoring and critical behavior enforcement • Manage 3PL contractors and drive performance improvement • Manage supply chain transfers and ensure adherence to plan • Review all SLA and attend SLA meeting to action non-compliance with all stakeholder • Lead departmental weekly performance meeting addressing previous week trends and proffering sustainable plan for the new week • Taken up Beer age issues with sales in an action plan • Prepare and analyze contractor payment Manage departmental Cost to achieve budget
. Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals
. Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping . Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals . Oversee daily operations, while controlling and managing inventory and logistics . Review Distribution Manager
Ab-inbev • Dec 2021 – Present
Warehouse manager
Ab-inbev • Dec 2020 – Dec 2021
and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met . Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations . Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service . Schedule and oversee warehouse team to meet the demands of the fulfillment center, and manage the flow and quality of work to maximize efficiency and minimize overtime . Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed . Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention
. Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers and air partners to ensure efficient delivery of packages
. Checks, processes, and clears customers’ orders for shipments •Keeps the warehouse and its environs clean to ensure safety •Operates, cleans, and maintains all the equipment used in the warehouse •Receives and examines all the incoming goods on behalf of the organization •Prepares all orders by the customers for shipment or for nearby purchase •Collaborates with the procurement and sales department of the organization to ensure regular availability of goods •Keeps inventory or record of the movement of goods in and out of the organization
•Check load, and accurately load full products unto the trucks with proper documentation while adhering to safety standards •Contribute to promoting structured articulations with all teams for all warehouse & logistics operations
•Perform manual & Accurate daily stock count •Ensure that forklift is operated and maintained in optimal condition •Drive autonomous operations on the shop-foor- by taking responsibility and decisions that achieve results •Adhere to & maintain site housekeeping standards
July 2017 - December 2018 •Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization •Develop, implement, and maintain quality assurance protocols •Grow the efciency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity •Actively pursue strategic and operational objectives •Ensure operational activities remain on time and within a defned budget •Track stafng requirements, hiring new employees as needed •Oversee accounts payable and accounts receivable departments •Lead, motivate, and support a large team within a time-sensitive and demanding environment
,including setup and implementation of career development plans for all direct reports and problem resolution •Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service •Partner with cross-functional support teams in improving the proprietary tools and systems •Work closely with legal and safety departments to make sure activities remain compliant •Oversee Warehouse Checker
Ab-inbev • Dec 2018 – Dec 2020
Operations Supervisor
MKO Recycling • Jul 2017 – Dec 2018
materials and inventory management •Conduct budget reviews and report cost plans to upper management
•Develop and implement project work plans and review as appropriate to meet changing needs and requirements. Develop and implement project work plans and review as appropriate to meet changing needs and requirements. •Identify construction issues to be resolved through site surveys for potential locations.
•Convey and assist in negotiating with public and private providers of power sources. •Conduct onsite visits and coordinate with construction crew and operations personnel continuously. •Convey and supervise contractors and subcontractors. •Develop, maintain and improve any business relationships vital to division success. •Establish and manage relations with independent contractors, vendors and negotiates best possible rates for their products and services.
•Conduct quality control for work performed by independent contractors.
•Evaluate project and recommend report to identify issues and opportunities to improve performance going forward. •Interact clearly, constructively and positively with all organizational departments to ensure projects are completed effectively and with minimal disruption to planned events. •Participate actively as projects team member to improve department efciency, reduce costs and assist in improvement of product through customer experiences. •Encourage communication of information between departments. •Supervise and stimulate procurement activities as required ensuring on time delivery of components and equipment. •Develop and maintain relations with clients as required establishing correct interfaces and presenting professional image. •Support cost saving development initiatives and delivery process improvements. Project supervisor
Celplast industries ltd • Oct 2015 – Jun 2016
EDUCATION
Economics
Tai Solarin University • Feb 2012 – Oct 2016
SKILLS
Planning Management of financial resources Operative planning Project management Project implementation Ability to coordinate Budgeting, financial planning Capacity planning Communication Conflict and complaint resolution Customer service Decision making Goal setting Interpersonal communication Leadership skills Problem solving Project preparation and planning Project monitoring and evaluation (M&E) Reporting Purchasing Cargo inspection Cargo loading and fixing Logistics information systems Inspection of incoming goods Office tools: Word, Excel, Outlook Warehouse management Team leadership Supply and demand planning Stock taking and inventory accounting Stock and inventory management Quality management Procurement Quality control and supervision Logistics planning and management Fleet management Documentation and record keeping
HOBBIES
Travelling and visiting new places & people
Discuss ideas and new implementation
Reading about new books and other relevant new stuff L INKS
https://www.linkedin.com/in/ayoola-mathew-126215211/ REFERENCES
Manager • +234 080******** • ***@*****.***
Manager • +234 090******** • **********.*******@**.**-*****.*** Ashok Shete • Celplast industries ltd
Oluwatosin popoola • Ab-inbev
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