Customer Service Registration Clerk

Manika Burks-Smith

Thomasville, Georgia****2 229-***-**** ***************@*****.***

Professional Summary

Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Skills

Computer skills, customer service skills, Answering Phone on semi professional level.

Patient Registration

Charting and Graphing

Reviewing Patient Information

Document Uploading

Electronic Health Records Systems

Organizational Skills

Healthcare Terminology

Admissions Processes

Paperwork Processing

Patient Profiles

Claim Verifications

Amplified Telephones

Analytical and Critical Thinking

Demographics Information

Work History

Registration Officer/Patient Financial Representative, 11/2009 to 04/2012

Mitchell County Hospital, affiliate of Archbold Memorial Hospital – Camilla,Georgia

Answer phones and directed calls to correct departments, signed patients in to be seen by E.R. doctor

Doctor and for outpatient services such as Mammogram, X-rays, CT scans, and to have blood work done Had to perform entering patients information into computer

Had to file their charts at end of my shift if they we were admitted I had to admit them into hospital.

Had to get their insurance information and enter it all into their charts into computer.

Handled complaints and resolved conflicts involving facilities or amenities

Greeted over100 patients and provided comfortable seating options

01/2006 to 11/2009

Archbold Memorial Hospital – Thomasville,Georgia

Receive orders from nurses and doctors to go to patient room and take them down to have their studies, X-rays, or CT Scans done

Assisted in patients dismissals or discharged by going to get patient by wheelchair to go home.

Education

high school diploma

Thom - Thomasville

1993

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