Customer Service Data Entry
Resume:
Mary Carara
Heavy experience in customer relations
Pueblo West, CO 81007
**********@*****.***
Ready to start my career as a experienced customer service expert and apply my education and skills, with my zest for people and making them feel like a million bucks. Heavy experience in customer relations, scheduling, team player and strong work ethic. Authorized to work in the US for any employer
Work Experience
Cosmetologist
Great Clips, Aveda
April 2019 to Present
1. Customer service awards
2. Specialize in color and cuts
3. manager
4. built strong clientele
Education
Associate in Psychology/addiction specialist
CSU - Pueblo, CO
September 1983 to March 1987
Associate in Cosmetology
P.C.C - Pueblo, CO
September 1983 to January 1987
Skills
• Cosmetology
• Hairstylist
• Hairdresser
• Colorist
• Hair Styling
• Customer Service
• Retail Sales
• Front Desk
• Nail Care
• Cleaning Experience
• Communication Skills
• Assistant Manager Experience (8 years)
• Makeup Application
• Bookkeeping
• Upselling
• Computer Skills (8 years)
• Data Entry (5 years)
• Multi-line Phone Systems
• Time Management (10+ years)
• Cash Handling (10+ years)
• Payroll
• Marketing (10+ years)
• Administrative Experience
• Phone Etiquette (10+ years)
• Event Planning (7 years)
• Research
• Microsoft Word (5 years)
• English
• Transcription
• Google Suite (5 years)
• Clerical Experience (7 years)
• Office Management (6 years)
• Microsoft Excel
Certifications and Licenses
Cosmetology License
Assessments
Verbal Communication — Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Focus & Orientation — Expert
October 2019
Responding to customer situations with sensitivity. Full results: Expert
First Aid — Proficient
October 2019
Treating common medical emergencies.
Full results: Proficient
Management & Leadership Skills: Planning & Execution — Familiar October 2019
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Organizational Skills — Familiar
October 2019
Arranging and managing information or materials using a set of rules. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Highly Proficient October 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Social Media — Completed
October 2019
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Logic & Critical Thinking — Completed
October 2019
Using logic to solve problems.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Hairstylist Skills — Completed
July 2020
Building and retaining clientele through quality client interactions. Full results: Completed
Work Style: Reliability — Familiar
July 2020
Tendency to be dependable and come to work
Full results: Familiar
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Scheduling — Completed
October 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Following Directions — Proficient
July 2020
Following multi-step instructions.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Apprintice Labor Board
November 2010 to October 2011
Assisted instructor is all facets of the education and practical part of the Cosmetology Program. This included scheduling, instruction, guiding the students through hair cuts, perm, color, waxing, pedicures, nail services, styling, facials, and book work.
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