Tonya R. Counts

**** *** ****** ***** **********, FL 32796

321-***-****

adr70k@r.postjobfree.com

Qualifications:

• 25+ years’ experience in Medical Office Administration including supervision of 10+ employees

• Proficient in Microsoft Office, G4, Athena, First Access, Netsmart, Kronos Editor and various other applications Professional Experience:

St. Francis Reflections Life Stage Care 12/2021 – present Team Assistant (Pelican)

• Responsible for coordination of support activities for team, to include maintaining daily agenda

• Schedule and maintain home health aide visits, ensuring proper coverage as needed

• Serve as first point of contact with durable medical equipment company for ordering/tracking

• Receive and screen telephone calls for team through Total Triage and respond accordingly within position responsibility, forwarding other calls to Clinical Manager, RN Case Manager etc.

• Follow SFR procedure to ensure receipt of required signed documentation from providers

• Any other duties as assigned by management

Health First Medical Group – Hematology/Oncology 06/2016 – 10/2021 Intake Coordinator

• Responsible for obtaining new patient medical history for three offices

• Auditing and updating medical history for existing patients

• Assist patients with portal access

• Other duties as requested by management, physicians and mid-level practitioners Revenue Cycle Specialist

• Review A/R report applying logic and critical thinking to identify patient balances

• Verify insurance benefits and work with patients/staff to identify and resolve balance discrepancies

• Work with patients to ensure timely resolution of account balances

• Assist with training and mentoring of new hires

• Other duties as requested by management

Excel Management 09/2014 – 01/2016

Medical Billing Specialist

• Auditing patient encounter forms for accuracy and completeness

• Posting charges and payments

• Schedule/Confirm patient appointments

• Verify/update all paperwork and insurance for the patient’s office visit

• Other duties as requested by management, physicians and mid-level practitioners Family Care Specialists/Covenant Health 11/2012 – 09/2014 Patient Services Representative

• Schedule/Confirm patient appointments

• Greet patients and verify all paperwork and insurance information is up to date before checking them in, collecting appropriate payment for the patient’s office visit

• Check patients out and scheduling any follow up appointments as needed

• Assist in primary urgent care/occupational health clinic TeamHealth 08/1992 – 07/2009

Operations Manager/Training Specialist

• Train, lead and motivate Emergency Department support staff in 30+ hospitals delivering technical training via classroom, computer based and on-site instruction

• Write and maintain training documentation for paperless medical records system

• Travel to hospitals in TN, GA KY and VA to collect medical records necessary for corporate billing office

• Work closely with upper management to ensure smooth flow in revenue collecting process

• Responsible for processing employee payroll and accounts payable for department

• Successfully managed provider enrollment with growth from 20 million to 60 million in 5 years

• Executive Assistant to COO and CEO, assisting with budget preparation

• Served as liaison between insurance companies and corporate contracting department to ensure provider participation in all contracted plans

Credentialing/Managed Care Coordinator

• Responsible for completing physician, nurse practitioner and physician assistant applications for medical licensing, certification and hospital privileges at 15 facilities in 4 states

• Maintain all necessary documentation/verifications for each provider Statistics Assistant

• Traveled to UT Hospital daily for on-site coding of Emergency Department patient charts

• Responsible for compiling daily patient volume at 30+ facilities and processing invoices for 24 facilities SunTrust Bank 06/1990 - 07/1992

Bank Teller/Trust Department Assistant

• Coordinated/Reviewed 30+ pension and 401K plans, scheduling quarterly meetings with administrator

• Served as Executive Assistant to Vice President of Trust Department Education:

Penn Foster (online) 06/2021 – present

• Medical Billing and Coding

South College 08/1989 – 05/1991

• Associate Degree in Computer Science (with minor in accounting) 3.88 GPA References available upon request.

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