BRITTANY DOUGHERTY

*** * ******* ***, ***********, Pennsylvania, 19064, US 267-***-**** adr6zo@r.postjobfree.com I am a enthusiastic individual who's eager to contribute to team success through hard work, attention to detailand excellent organization skills. I have a clear understanding of multiple fields sof trades and fast learner while being traind to new skills of the job. Motivated to learn, grow, and excel at the task at hand. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. I possess empathy, dependability, and enthusiasm for customer satisfaction. Money handling abilities

Order fulfillment

Complaint resolution

Medical terminology knowledge

Professional telephone demeanor

Multi-line phone talent

Recordkeeping strengths

Data entry

Typing

Anything Technical

Multitasker

Phlebotomy

Injections

Administrative duties

Cook

Clean

Bartend

Caregiver

Excellent Customer Service Skills

Excellent with children

Problem Solving

Able to work under pressure

Quick Learner

Artistic

Certification/ diploma Medical Assistance 2011

Anthem Institute Marple

Maintained a GPA of a 4.0 during the duration of 6 months, then took maternity leave Received Academic Excellence Awards and medals through the entire course Given Perfect Attendance Certificates and medals

Student Ambassador Certificate and medals

High School 2004

Cardinal O'Hara High School Springfield, PA

Constituent Service Advisor PA House of Democratic Caucus Ridley Park, PA 11/18 - 9/19 Worked with constituents of our district to resolve state and community problems Improve operations and provide exceptional customer service. Developed team communication and information for staff meetings. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. Built and deepened productive relationships with prospective and competitive customers (whom were also opposite party) to drive sustained growth, meaning those for and against the representative. Held Expo events for community and districts vendors and stores to promote their business while also supporting the state representative.

Established long-term, loyal constituent relationships by providing excellent service and detailed order, responded to their messages and emails to their issues in a timely manner, and provided dedicated customer service until their problem was solved and they were happily satisfied.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Certified Medical Assistant Mercy Medical-Providence Secane, PA 2/13 - 2/16 Gathered paperwork, copied insurance cards, and patient identification cards to coordinate patient data for billing and insurance processing.

Kept track of medical supply levels to ensure there was enough on hand, placing replenishment orders before they ran out. Implemented care and efficiency improvements to support and improve office operations. Recorded vital signs and medical history for the physicians in a timely manner. Gathered information about the client's medical history, including medications, symptoms, and allergies. Exam rooms and medical equipment were cleaned, restocked, and prepared by me. Called and faxed pharmacies to submit prescriptions and refills. Administered vaccines and other medical shots, performed EKG's, drew blood, collected urine specimens and placed them in the outgoing box for lab pickup; also input data in their charts to notify the physician their labs were completed. Customer Service Cashier CVS Pharmacy Secane, PA 1/07 - 1/08 Assisted customers in locating and selecting merchandise in any store department. Restocked, arranged, and organized merchandise in the store aisles to increase product sales. Helped customers by answering their questions and completing their requests. Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Kept an eye on self-checkout systems and offered assistance or intervention as needed. Checked customer prices and processed sales by scanning barcodes. Worked in the Photo Center and printed and prepared customers photos for pickup Telemarketer Telemarketing Business Broomall, PA 6/05 - 8/06 Made outbound calls from a list of customers to try and persuade them to take different surveys to meet a certain quota for the day Responded to information requests in a timely, courteous, and knowledgeable manner. Kept track of customers' and potential customers' contact information. Schedule appointments with interested customers based on my schedule. Used scripted sales strategies to speak with customers who were reached through manual dialing and automated systems. Assisted new telemarketers in gaining knowledge of best practices, communication strategies, and performance standards.

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