Data entry
Resume:
Andrea Carole Haynes
Bristol, TN **620
Email: **************@*****.***
Objective: To become a participating team member in a customer care position with an organization that provides me with opportunities to utilize my communication and interpersonal skills.
Capabilities: *Self starter/task oriented
*Great Communication Skills *Strength in recognizing, analyzing & solving problems *Excellent multi-tasking capabilities *Proficient in 5 line phone system *Very reliable *Successful working relationship with customers & employees *Working knowledge of Windows 2000, Microsoft Excel, Word, Outlook
2005- May 2014 Maintained military household of six to include three major relocations and maintained constant schedules of four active children.
Professional:
April 20 – July 22
Teleperformance
Account Services for Sprint/T-Mobile
Retention
Keep up to date on policy changes & new products and services.
Provide correct and timely information to customers on products and services
Identify customer needs, handle inquiries, complaints and requests
Liaise with other departments to resolve issues
Process and direct customers’ request to the concerned department
Enter data and maintain account change information
Encouraged customers to maintain their patronage & loyalty to Sprint/T-Mobile
Take payments via telephone
Keep up to date on policy changes & new products and services.
Aug 16- May 18
Agero
Response Associate
Dispatcher
Ensure customers/ members are in a safe location
Set up the roadside service needed (jump start, door unlock, tow, fuel delivery, winch
Ensuring the correct location of the customer/member by using multiple mapping systems
Liaison between the customer/member & service provider so there are no problems
Discuss coverage for the road service
Dispatch to the service provider, confirming all notes
Handle callbacks accordingly, changes in service, equipment or missed ETAs.
Great empathy skills, personalize the conversation when appropriate
Dec 15- Feb 16
Sprint
Call Center
Customer Acct Services Rep
Retention (HPC)
Provide correct and timely information to customers on products and services
Identify customer needs, handle inquiries, complaints and requests
Liaise with other departments to resolve issues
Process and direct customers’ request to the concerned department
Request feedback from customers to check efficiency of products
Enter data and maintain account change information
Take payments via telephone
Sales
Aug 14- Jan 15
Uncle Buck’s Fish Bowl & Grill
Bass Pro Restaurant
Hostess
Seating guests
Answering phones
Entering ‘to go’ orders
Maintaining bowling ally sales, shoes & ball returns
Assisting kitchen & servers
July 14- Dec 14
Cracker Barrel Old Country Store
Retail Associate
Sales
Customer Service
Identify guest needs
Gift Wrapping
Replenishing displays, food wall, toys & apparel
Aug 04-Jun 05
Sprint PCS, Bristol, VA
Customer Care Representative
Provide correct and timely information to customers on products and services
Identify customer needs, handle inquiries, complaints and requests
Liaise with other departments to resolve issues
Process and direct customers’ request to the concerned department
Request feedback from customers to check efficiency of products
Enter data and maintain account change information
Take payments via telephone
Sales
Nov 03-Jun 04
Friendship Ford, Bristol, TN
Receptionist/Cashier
Accounts Payable
Cashier in Service Department
Receptionist in Sales Department
Jul 99-Jun 02
K-VA-T Foods, Abingdon, VA
Retail Pricing Clerk
Maintained price changes for all Food City Stores
Liaison with individual stores for price changes
Customer Service
Filing
Office supplies
Oct 98-Jun 99
Sprint Publishing and Advertising
Data Entry Operator
Data Entry for adds to be printed in Sprint Telephone Books
Mar 98-Sep 98
Universal Companies
Bristol, TN
Customer Relations Consultant
Receptionist
Sales of home and professional tanning beds, lotions, bulbs, day spa equipment
Inbound sales of catalog orders
Jun 97-Dec 97
Sprint Telecommunications
Bristol, TN
Customer Service
Telemarketing
Sales
Education:
Sullivan Central High School, Blountville TN
Graduated Jun 1997
References:
Available Upon Request
Contact this candidate