Andrea Carole Haynes

**** *** ***

Bristol, TN **620

423-***-****

Email: adr6z9@r.postjobfree.com

Objective: To become a participating team member in a customer care position with an organization that provides me with opportunities to utilize my communication and interpersonal skills.

Capabilities: *Self starter/task oriented

*Great Communication Skills *Strength in recognizing, analyzing & solving problems *Excellent multi-tasking capabilities *Proficient in 5 line phone system *Very reliable *Successful working relationship with customers & employees *Working knowledge of Windows 2000, Microsoft Excel, Word, Outlook

2005- May 2014 Maintained military household of six to include three major relocations and maintained constant schedules of four active children.

Professional:

April 20 – July 22

Teleperformance

Account Services for Sprint/T-Mobile

Retention

Keep up to date on policy changes & new products and services.

Provide correct and timely information to customers on products and services

Identify customer needs, handle inquiries, complaints and requests

Liaise with other departments to resolve issues

Process and direct customers’ request to the concerned department

Enter data and maintain account change information

Encouraged customers to maintain their patronage & loyalty to Sprint/T-Mobile

Take payments via telephone

Keep up to date on policy changes & new products and services.

Aug 16- May 18

Agero

Response Associate

Dispatcher

Ensure customers/ members are in a safe location

Set up the roadside service needed (jump start, door unlock, tow, fuel delivery, winch

Ensuring the correct location of the customer/member by using multiple mapping systems

Liaison between the customer/member & service provider so there are no problems

Discuss coverage for the road service

Dispatch to the service provider, confirming all notes

Handle callbacks accordingly, changes in service, equipment or missed ETAs.

Great empathy skills, personalize the conversation when appropriate

Dec 15- Feb 16

Sprint

Call Center

Customer Acct Services Rep

Retention (HPC)

Provide correct and timely information to customers on products and services

Identify customer needs, handle inquiries, complaints and requests

Liaise with other departments to resolve issues

Process and direct customers’ request to the concerned department

Request feedback from customers to check efficiency of products

Enter data and maintain account change information

Take payments via telephone

Sales

Aug 14- Jan 15

Uncle Buck’s Fish Bowl & Grill

Bass Pro Restaurant

Hostess

Seating guests

Answering phones

Entering ‘to go’ orders

Maintaining bowling ally sales, shoes & ball returns

Assisting kitchen & servers

July 14- Dec 14

Cracker Barrel Old Country Store

Retail Associate

Sales

Customer Service

Identify guest needs

Gift Wrapping

Replenishing displays, food wall, toys & apparel

Aug 04-Jun 05

Sprint PCS, Bristol, VA

Customer Care Representative

Provide correct and timely information to customers on products and services

Identify customer needs, handle inquiries, complaints and requests

Liaise with other departments to resolve issues

Process and direct customers’ request to the concerned department

Request feedback from customers to check efficiency of products

Enter data and maintain account change information

Take payments via telephone

Sales

Nov 03-Jun 04

Friendship Ford, Bristol, TN

Receptionist/Cashier

Accounts Payable

Cashier in Service Department

Receptionist in Sales Department

Jul 99-Jun 02

K-VA-T Foods, Abingdon, VA

Retail Pricing Clerk

Maintained price changes for all Food City Stores

Liaison with individual stores for price changes

Customer Service

Filing

Office supplies

Oct 98-Jun 99

Sprint Publishing and Advertising

Data Entry Operator

Data Entry for adds to be printed in Sprint Telephone Books

Mar 98-Sep 98

Universal Companies

Bristol, TN

Customer Relations Consultant

Receptionist

Sales of home and professional tanning beds, lotions, bulbs, day spa equipment

Inbound sales of catalog orders

Jun 97-Dec 97

Sprint Telecommunications

Bristol, TN

Customer Service

Telemarketing

Sales

Education:

Sullivan Central High School, Blountville TN

Graduated Jun 1997

References:

Available Upon Request

Contact this candidate