Customer Service Assistant Manager

MATT GOAD

Customer Service, Training, and Administration Management

PROFILE

Seasoned professional seeking full time

opportunity to leverage my twenty plus

years of hands on experience in Customer

Service, Training, and Business

Administration at a growing Michigan

based company.

CONTACT

PHONE:

517-***-****

EMAIL:

**********@*****.***

LINKEDIN:

https://www.linkedin.com/in/matt-goad-b

50123192/

SKILLS

-Process Management

-Training Program Development

-Training Program Execution

-Compliance Auditing & Oversight

-Client Relationship Management

-Project Management

-Contract Development & Execution

-People Management

-Sales Cycle End to End Execution

-Accounts Payable/Receivable

-Customer Service Leadership

INTERESTS

-All facets of an outdoor lifestyle

-Ducks Unlimited Chairperson

-Daughters’ extracurricular activities

WORK EXPERIENCE

Amazon - Delivery Execution Coordinator

2020 - 2021 Asked to fill gap on training, auditing, and coaching of all Delivery Service Providers (DSPs) staff and strategic oversight to ensure order delivery execution. Continue as site security team.

Amazon - Training Coordinator

2020 - 2020: Responsible for on boarding and training for safety, process, and compliance of all new associates and launch of new Lansing, Michigan facility. Site security team member responsible for outside suppliers and internal emergencies. United Parcel Service (UPS) - Customer Service Delivery Associate 2018 – 2019: Supported UPS Holiday efforts for #1 small parcel shipper. Camp Lake Manuka - Property Manager

2013 – Present: Manager of capital projects, rentals, and natural gas well business for 50 Acre family owned, multi-use, 4 season property. Cumulus Broadcast Company - On Air Personality & Voice Track 2011 – 2014: Radio DJ on several stations and formats. Consolidated Business Solutions - Director of Sales 2004 – 2011: Managed printing brokerage service to clients from creative to conversion with multiple print house partners statewide. Spartan Printing Inc - Salesperson

2001 – 2003: Responsible for outside corporate printing sales statewide. Otsego Club & Resort - Group Sales Executive

1999 – 2000: Department head of corporate group golf sales & events. Xerox Agency of Northern Michigan - Regional Sales Manager 1998 – 1999: Responsible for sales of all Xerox equipment in territory. SuperPets Pet Store - Assistant Manager

1997- 1998: Staff supervisor and inventory management. Citadel Broadcasting Corporation - On Air Personality & News Director 1995 – 2006: Radio DJ on Michigan’s largest country station. EDUCATION & TRAINING

Lansing Community College – Associates of Arts (A.A.) 2010: Concentration in Business Administration.

Amazon Training Program

2020: Warehouse Operations, WMS Systems, TMS Systems, Order Management Systems, Safety, Security, Compliance Programs

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