Dental Assistant Customer Service

Outgoing, Detailed,

Creative Business Professional

RELEVANT SKILLS AND EXPERIENCE

• Effective in the daily performance of customer service activities, responding to inquiries, providing analysis, and consulting

• Consistently meet or exceed business objectives and goals of production, performance, and quality assurance

• Skilled at building strong relationships of trust with a wide range of personality types, discussing highly sensitive or confidential information

• Comfortable in use of database applications and other traditional business software including Microsoft Office and Google Drive

• Exceptional communication skills with traits underscored by honesty, clarity, and active listening

• Experienced at working with insurance benefits, coverage explanations, co- pays, costs, and providing notes for claims

• Thorough in performing complex analysis, providing thoughtful insight, and adding input that leads to successful problem-solving

• Assertive in offering ideas and methodologies that improve organizational workflow, service delivery, and overall customer experience

• Natural ability to fluidly blend and adapt to changing conditions, context of work, and client personality types

• Focused and meticulous in handling a wide variety of details, where accuracy and time sensitivities are imperative and properly managed NON-CLINICAL WORK HISTORY

Safeway (Maricopa, AZ) Bookkeeper/Customer Service 2009 – 2014 Handled customer service and bookkeeping duties.

• Performed routine bookkeeping duties for store, including audits, reconciliation of registers, and creating bank deposits

• Worked with customers directly as cashier and other store areas to resolve location of items, returns, special requests, and other questions CLINICAL DENTAL EXPERIENCE

In dentistry, provide traditional clinical dental hygiene and assisting duties, including patient cleaning, documentation of exams and screenings, consultation and instruction, treatment, and management of patient experiences to build trust and loyalty.

MB2 (Maricopa, AZ) Dental Hygienist 2019 – Present Cobblestone Dental Center (Maricopa, AZ) Lead Dental Hygienist 2015 – 2019 Central Arizona Detention Center (Florence, AZ) Dental Assistant 2012 – 2016 Bright Smiles (Phoenix, AZ) Dental Assistant 2013 – 2015 Coolidge Family Dental (Coolidge, AZ) Dental Assistant 2012 – 2013 DESTINY

MENDOZA

ABOUT ME

Confident and organized professional,

committed to the highest levels of integrity,

compliance, and follow-through seeking to

transition career in business and

administrative roles. Appreciated for insightful

consultative client solutions that drive

revenues, reveal cost savings, and manifest an

undeniable return on investment. Achieved

many personal and professional milestones

through academics, business objectives, and

client success stories. Excited to share more

details in this resume, through interviews, and

references.

TOP 5 ATTRIBUTES

Adaptability and Versatility

Outside-the-Box Problem Solving

Excellent Technical Skills

Ambitious and Results Oriented

Ethical and Dependable

EDUCATION

Currently attending Grand Canyon University;

Anticipating graduating with bachelor’s degree

in business, with an Emphasis in Human

Resources in Dec. 2021

Carrington College (Phoenix, AZ)

Associate of Science, Dental Hygiene 2015

Pima Medical Institute (Tucson, AZ)

Dental Assisting Certificate 2012

LICENSURE/TRAINING

• AZ Dental Hygiene License

• Local Anesthesia License

• Diode Laser Certification

• Nitrous Oxide Administration Certification

• CPR for Healthcare Provider Certification

• OSHA and HIPAA Trained

Coolidge, AZ adr6y0@r.postjobfree.com 520-***-****

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