Resources Manager Customer Service

T. Kevin Ryan, SPHR

***** ********** ***** ******, ** 46033 317-***-**** **********@*****.***

Human Resource Management

Recruitment Employee Relations College Relations

Training Performance Management Engagement Retention

Human resource leader with extensive experience in providing direction and support to district managers in direct sales to end users including contractors and retail customers.

Highly adept at identifying talent with strong potential for advancement

Develops on-boarding and training programs to accelerate performance

Ensures compliance of policies and procedures to ensure consistency

Skilled in coaching employees in conflict resolution with direct reports and customers

Progressive human resource management expertise acquired from manufacturing and sales organizations

Professional Experience

The Sherwin-Williams Company, Indianapolis, IN 1994 – 2013

Fortune 500 manufacturer and distributer of paint and coatings

AREA HUMAN RESOURCES MANAGER, STORES DIVISION

Managed general human resource functions for 178 stores and 80 outside sales representatives in eight districts across four states. Included recruiting, staffing, college relations, employee relations, diversity management, EEOC, wage and salary administration, performance management and conflict resolution. Provided general HR support to Vice President of Sales and district and sales managers.

Dramatically improved preparedness of candidates qualified for promotions as well as shortened timeline by leading development of management/sales readiness program and implementation of program company-wide.

Initiated recognition process of Sherwin-Williams in Princeton Review’s Best Entry Level Jobs in America and Fortune Magazine’s 100 Best Places to Work. Enhanced company’s presence as an “employer of choice” and increased flow of unsolicited resumes.

Effectively assimilated approximately 70 employees from recently acquired competitor. Created sense of inclusion by leading strong communication and education efforts that minimized fear of job loss and shared facts about compensation, benefits, policies and procedures.

Improved retention and promotability by establishing employee referral bonus program to reward employees for referring candidates for inside sales and management trainee positions.

Elevated company reputation on college campuses by making classroom presentations, conducting mock interviews and resume writing workshops, and sponsoring student events. Resulted in various career services promoting company to students.

Developed 90-day onboarding program for newly promoted sales managers to ensure consistency of key fundamentals across districts and to shorten learning curve.

Transformed store sales clerk into customer service specialists by developing training that taught basic selling skills including consulting on problems, asking open-ended questions and up-selling.

T. Kevin Ryan, SPHR Page 2

Increased sales of decorating products by introducing quarterly bonus for store decorators. Achieved greater sales results in stores where decorators were incented than not.

Increased retention of female store employees by developing and implementing district-level Women’s Networking groups, an informal way for female district employees to meet for networking and mentoring.

Co-chaired annual conference of Midwest Association of Colleges and Employers in 2012. Resulted in excellent participant evaluations from both colleges and employers as well as reinforcing Sherwin-Williams’ reputation as significant player on campus.

The Garland Company, Cleveland, OH 1992 – 1994

International manufacturer of roofing products.

HUMAN RESOURCES MANAGER

Recruited commission sales force throughout North America. Staff corporate offices and manufacturing facilities. Managed employee relations and training functions.

Created, implemented and communicated company’s first policies and procedures manual. Resulted in employees understanding policies, greater transparency and consistent application of policies by supervisors.

Provided consistency of training company-wide by creating Train-the-Trainer manual and seminar for regional managers. Ensured all knowledge, duties and responsibilities of position were understood by newly hired sales representatives.

Tremco, Inc., Cleveland, OH 1984 – 1992

Subsidiary of B.F. Goodrich Company

REGIONAL SALES MANAGER, 1987 – 1992

CORPORATE RECRUITER, 1984 – 1987

Education

MBA Industrial Relations, Case Western Reserve University, Cleveland, OH

BS Business Management, University of Dayton, OH

Contact this candidate