Customer Service Care
Resume:
Toni Stokes
**** ********* ***** *******, ** ****9
OBJECTIVE: To attain a position that will enable me to use my strong communication, organizational skills, customer service background, and my ability to work well with others. EXPERIENCE:
Chef
Heartworks After School Program
September 2011- May 2013
My responsibilities were as follows:
Prepared and served healthy meal options as well as snacks for school-aged kids, grades K-8. Responsible for purchasing and maintaining kitchen inventory, keeping storeroom and products organized. Educated kids on healthy food choices and safe food preparation and storage practices.
Apple iPhone Tech Support
ACS Call Center
December 2009 - August 2011
My responsibilities were as follows:
Apple iPhone Tech Support project providing telephone support to customers of the Apple iPhone. Answered customers' questions regarding iPhone, troubleshooting iPhone issues, technical and non-technical. Handled inquiries concerning iTunes setup, sync issues, proper installation of iTunes, and assisting customers manage contacts, calendars, email, and MMS/SMS text messaging. Setup repair and replacement of iPhone and assisted with online self- help resources. Maintained average handle time of twelve to thirteen minutes and managed personal performance goal to company expectations. Insurance Customer Care Agent
ACS Call Center
January 2009 - December 2009
My responsibilities were as follows:
Customer Care Agent for Coventry Healthcare project providing telephone support to customers of Medicare Part D Prescription Drug Plan. Answer clients' questions regarding premium payments, enrollment status, and general service details. Maintained average handle time of three minutes and managed personal performance goal as expected by company. Secretary
B & L Janitorial Service
August 2002 - October 2009
My responsibilities were as follows:
Managed billing, filing, and light bookkeeping for small privately owned cleaning company. In addition to handling monthly contract payments, answered multi-line phone system. Provided service information to prospective clients and service updates to existing clients. Customer Service Reservationist
Bass Hotels and Resorts
January 2000 - August 2002
My responsibilities were as follows:
Listened carefully to customers' travel needs and placed reservations that best matched their travel preferences. Maintained detailed data on amenities and surrounding communities to assist customers in planning their stays. Provided high quality information on rates, discounts, and special incentives for travelers, including perks and amenities for Priority Club members. Sales Representative
Telemarketing Concepts
September 1998-January 2000
My responsibilities were as follows:
Placed Outbound calls to pre-selected potential customers to offer trial use of Pitney Bowes postage meters.
Relevant Skills: Proficient in the use of all Microsoft Office products. Able to create documents, spreadsheets, and PowerPoint presentations.
Education: Pamlico County High School
June 1999
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