Assistant Service Manager

NATASHA CASTILLO

***** ******* **.,*********,**,*0125. PHONE - 720-***-****

*******.**********@*****.***

RELIABLE,DEPENDABLE,HARD WORKING INDIVIDUAL WITH 33 YEARS IN THE AUTOMOTIVE BUSINESS. PUNCTUAL,ORGANIZED AND SKILLED IN SEVERAL AREAS OF A DEALERSHIP. WITH MANAGEMENT SKILLS. Experience

JC's British and 4x4

Lead Technician Land Rover

ASE Certified

3/21- present

Land Rover of Denver

Certified bronze technician

1/2016 to 3/21

CDK EXPERIENCE

MPI EXPERIENCE

McDonald Mazda

Master Mazda Technician / 11/2014 to 1/2016

Lead technician with 5 technician team. Dispatch work to team. Quality control work completed. Order shop supplies, work with vendors to repair shop equipment. Work with service manager to ensure shop work flows smoothly.

Certified in electrical, driveabilty, engines, heating and A/C, manual transmissions and auto transmissions, steering and suspension and brakes.

Mazda Master Technician for 15 years.

2

Autonation Buick GMC Golden

04/2012 to 11/2014

● Communicated effectively with customers on present repairs and future repairs and maintenance that need to be addressed.

● Reviewed work orders and discussed them with supervisor.

● Interfaced with management and colleagues in a professional manner.

● Upheld top-quality workmanship and excellent customer service.

● Managed and maintained the necessary level of supplies in the shop.

● Maintained vehicle records by updating customer information and contact numbers each visit.

● Managed the front service area which included balancing all money transactions for the day. Preparing repair orders for warranty clerk and accounting department for next day reconcile.

● Dispatched and supervised 11 technicians.

McDonald Volvo Mazda Subaru - Littleton,Co

Parts Assistant Manager 05/2011 to 04/2012

● Look up parts for 12 Volvo techs, 5 Mazda techs and 2 Subaru techs.

● Created contacts and accounts for outside sources and vendors to assist in obtaining and delivery of aftermarket parts.

● Responsible for ordering, receiving and stocking inventory for all 3 automotive brands.

● Perform bi-weekly inventory of stock to ensure correct on hand counts. McDonald Volkswagen – Littleton,Co

Assistant Service Manager 08/2009 to 04/2012

● Volkswagen Certified

● Achieved 96% CSI

● Dispatched to a team of 6 technicians

● Worked with technicians to achieve a 98% Fix It Right The First Time average. Larry Miller Nissan – Littleton,Co

3

Assistant Service Manager 01/2007 to 08/2009

● Nissan North America Certified

● 6 technicians dispatched to

● Input daily service drive figures for corporate review.

● In charge of Used car reconditioning – subletting to vendors for interior repairs and body repairs or recalls.

Grand GMC Buick Pontiac -Thornton, Co

Assistant Service Manager 04/2006 to 01/2007

● Reynolds and Reynolds system

● Worked with 12 technicians

Autonation Courtesy Ford -Littleton,Co

Ford Technician – 05/2001 to 04/2006

● Ford certified in electrical, A/C and heating, brakes, steering and suspension, manual transmissions and drivability.

● Team leader of 5 technicians, dispatched work to team. Worked with service advisors to ensure work flowed efficiently.

● President's Award dealership 4 years

● Averaged 16 .5 hours per day

McDonald Mazda – Littleton,Co

Master Certified Technician – 10/1988 to 05/2001

● Apprenticed under Master Certified Technician for 1 year.

● Achieved team leader of 4 technicians.

● Developed team system in dealership for pooled hours as a team.

● Dispatched work to team.

4

EDUCATION

Denver Automotive and Diesel College - Denver, Co

Associate of Science : Automotive 1989

● GRADUATED WITH HONORS

● 4.0 GPA, 2 YEAR PROGRAM OF WHICH ONLY 2 DAYS WERE MISSED. REFERENCES AVAILABLE UPON REQUEST

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