Brandy Graham

New Bloomfield, PA *****

adr6w1@r.postjobfree.com

+1-717-***-****

Work Experience

Scheduler

Energy Plus Scientific

December 2021-June 2022

Coordinated weekly schedules for technicians

Assigned daily jobs to technicians

Worked 3 different rotating service technician schedules

Worked with 3rd party vendors to schedule service calls

Drawing quotes for vendors and other customers alike

Approved quotes to create work orders for upcoming warranty work and/or service calls

Being able to discern what types of work would flow to departments for maximum efficiency

Scheduler/Operator

UPMC GASTRO – UPMC Heart & Vascular

February 2019 to October 2021

Notify patients of appointments and inform them of necessary information including insurance cards, co-pays for their scheduled appointment and the necessary preparation for scheduled procedures.

Answer patient telephone inquiries for the practice. Assist in meeting patient and provider needs.

Assists with contacting and rescheduling patients when providers schedules change.

Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies.

Directs phone calls to proper destination or takes messages as needed.

Create, maintain, and enter information with electronic medical records.

Able to work with multiple programs to assist in patient care such as Epic, Gmed, Docstar

Manager of Women’s Housing

Safe Haven Treatment Services - York, PA

October-2017- April 2019

Oversee the living in the housing. Ensure all assigned housing and living arrangements are in operating order

Complete intake information on new clients as they come into housing and ensure each clients understands rules and regulations

Perform urinalysis as required upon entry and if deemed necessary upon request

Guide them with life skills to transition back into society as a productive member

Behavioral Health Technician

Foundations Wellness Center, LLC - York, PA

May 2018 to December 2018

Oversee the daily routine of clients

Providing clinicians with nightly feedback on client's behavior and mind frame

Developing a strong rapport with clients to effectively direct them with appropriate coping mechanisms. Ensure them with the feeling of safety and trust

Safely transported clients in a 15passenger van

Scheduler, Lead Scheduler

Penn State Milton S. Hershey Medical Center - Hershey, PA

October 2013 to August 2017

Successfully scheduled patients for multiple Medical Group outpatient clinics in primary care and specialties through multiple customer service channels.

Handled up to 100 calls per shift while exceeding multiple quality objectives.

Trained new Schedulers

Promoted to Lead Scheduler over Primary Care and assumed day to day management responsibilities

Medical Office Associate (MOA)

Penn State Milton S. Hershey Medical Center - Hershey, PA

January 2007 to October 2013

Completed rigorous training program to achieve MOA certification. Graduated in the top-half of the class

Became subject matter expert in MOA processes and procedures. Selected to lead several high visibility projects to successful conclusion. Displayed outstanding customer service skills to enhance patient experience and exceed organizational customer service metrics

Trained to handle all aspects of medical office administration

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