Customer Service Health Technician
Resume:
Brandy Graham
New Bloomfield, PA *****
*************@*****.***
Work Experience
Scheduler
Energy Plus Scientific
December 2021-June 2022
Coordinated weekly schedules for technicians
Assigned daily jobs to technicians
Worked 3 different rotating service technician schedules
Worked with 3rd party vendors to schedule service calls
Drawing quotes for vendors and other customers alike
Approved quotes to create work orders for upcoming warranty work and/or service calls
Being able to discern what types of work would flow to departments for maximum efficiency
Scheduler/Operator
UPMC GASTRO – UPMC Heart & Vascular
February 2019 to October 2021
Notify patients of appointments and inform them of necessary information including insurance cards, co-pays for their scheduled appointment and the necessary preparation for scheduled procedures.
Answer patient telephone inquiries for the practice. Assist in meeting patient and provider needs.
Assists with contacting and rescheduling patients when providers schedules change.
Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies.
Directs phone calls to proper destination or takes messages as needed.
Create, maintain, and enter information with electronic medical records.
Able to work with multiple programs to assist in patient care such as Epic, Gmed, Docstar
Manager of Women’s Housing
Safe Haven Treatment Services - York, PA
October-2017- April 2019
Oversee the living in the housing. Ensure all assigned housing and living arrangements are in operating order
Complete intake information on new clients as they come into housing and ensure each clients understands rules and regulations
Perform urinalysis as required upon entry and if deemed necessary upon request
Guide them with life skills to transition back into society as a productive member
Behavioral Health Technician
Foundations Wellness Center, LLC - York, PA
May 2018 to December 2018
Oversee the daily routine of clients
Providing clinicians with nightly feedback on client's behavior and mind frame
Developing a strong rapport with clients to effectively direct them with appropriate coping mechanisms. Ensure them with the feeling of safety and trust
Safely transported clients in a 15passenger van
Scheduler, Lead Scheduler
Penn State Milton S. Hershey Medical Center - Hershey, PA
October 2013 to August 2017
Successfully scheduled patients for multiple Medical Group outpatient clinics in primary care and specialties through multiple customer service channels.
Handled up to 100 calls per shift while exceeding multiple quality objectives.
Trained new Schedulers
Promoted to Lead Scheduler over Primary Care and assumed day to day management responsibilities
Medical Office Associate (MOA)
Penn State Milton S. Hershey Medical Center - Hershey, PA
January 2007 to October 2013
Completed rigorous training program to achieve MOA certification. Graduated in the top-half of the class
Became subject matter expert in MOA processes and procedures. Selected to lead several high visibility projects to successful conclusion. Displayed outstanding customer service skills to enhance patient experience and exceed organizational customer service metrics
Trained to handle all aspects of medical office administration
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