Administrative Assistant Customer Service

LISA HARPER

Wheat Ridge, Colorado *****

972-***-**** ***********@*****.***

Profile:

· Success-oriented, detailed individual with strong interpersonal and administrative skills developed in diverse settings.

· Dynamic, team player able to work in a professional environment.

· Proven customer-facing office manager with experience maintaining supplies, answering inquiries, filing reports and maintaining office equipment.

· Extremely positive under pressure with an eagerness to learn new skills, latest methods and techniques to enhance work performance.

Experience:

Customer Service/Account Manager, Green Landscape (July 2017 - May 2022)

· Correspond with 110+ customers regarding landscape needs, scheduling of appointments and lawn treatment inquiries and solutions. Serve as the liaison between the customers and landscape contractors.

· Handle the quotes, invoicing, payment collection of customers on a monthly basis.

· Assist the landscape design manager with details of new landscaping projects and contribute to weekly team meetings to improve and expand customer accounts.

· Maintain company appointment calendar through Outlook and company finances using invoice software for billing and excel for budgeting.

· Order supplies and equipment as needed for purchase and/or rental and arrange for pickups and delivery as required.

Inside Sales/Customer Service/Account Manager, Genuine Cable Group (July 2016 - June 2017)

· Manage 100+ customer accounts, responsible for providing RFQ’s and figure out margin and gross profit; decide pricing per customer; enter orders through Oracle; obtain freight costs; set up shipping; credit card processing, supply invoices; send confirmations; provide tracking; RMA’s; invoice adjustments; set up and follow the sales orders all the way through to delivery.

· Engage in frequent and extensive customer, vendor & manufacturer interaction, reaching out to customers for upselling, maintaining healthy relationships with existing customers and assuring their needs are met with complete satisfaction.

Executive Administrative Assistant, Contractor- Frito-Lay, via Kelly Services (March 2016 - April 2016)

· Joined a dynamic team of 14 public relations professionals, backfilling the existing Executive Administrative Assistant while she is on leave.

· Quickly developed trust and rapport with functioning VP of Communications, providing direct support with calendar management, incoming calls on a variety of topics, correspondence, expense reports and other administrative duties.

· Demonstrated a high-level of confidentiality and discretion given the nature of the work.

· Successfully navigated PepsiCo policies and systems to be effective from day one, including: Concur, MyOneVoice, Blue and Pepnet.

· Collaborated with other senior administrative assistants throughout the organization.

· Leveraged every opportunity to learn more about the company through proactive research, media monitoring for industry-related stories and informational meetings with other team members.

· Developed positive working relationships with colleagues, offering support on a range of projects as needed. Executive Administrative Assistant, Kelly Services (August 2015 - April 2016) I performed temporary positions in the role of Executive Administrative Assistant on many short term assignments for professional organizations throughout the Dallas area during this time. Executive Administrative Assistant, Misys (February 2014 - July 2015)

· Directly assisted Senior VPs who managed five different lines of business in a high-pressure, performance-driven work environment.

· Indirectly supported 30-40 other associates with a variety of needs, including, but not limited to: travel scheduling, time card management, client correspondence and administrative tasks.

· Managed vendor relations to support an office of 80+ people, which included oversight of supplies, services and facilities, ensuring expenditures were compliant with company guidelines and budgets.

· Successfully interacted with all levels of employees to meet their specific objectives.

· Planned and organized corporate events that included internal employees, as well as customers and clients. Primary School Educator, Independent (September 2001-January 2014)

· Maintained excellent knowledge base in language arts, geography and mathematics.

· Taught a variety of subjects while providing motivation and inspiration to students and their peers.

· Adapted curricula to meet the specific and diverse student interests and needs.

· Ensured adherence to all relevant state standards for curriculum development and maintained commensurate records to ensure successful graduations.

· Problem-solved with students, peers, co-op teachers and other parents/adults as needed.

· Provided hospitality, planned and led field trips and other activities for a variety of families on a regular basis. Executive Assistant, Cosmederm Technologies (July 1991- November 1992)

· Provided primary support to the founder and managing partner of a start-up biotechnology company with products such as Fragrantainer, which became widely used in the surgical and medical industry.

· Managed all administrative tasks, collected research on patents, other companies and products.

· Instrumental in supporting research, sales to prospective clients, raising capital, maintaining investor relations, as well as vendor management.

Administrative Assistant, Richmont Holdings (December 1990-June 1991)

· Assisted seven senior executives that managed Mary Kay's financials and investments.

· Set appointments, answered in-bound phone calls from customers, prospects and investors.

· Maintained and kept track of management schedules. Education

Dallas College, Richland Campus, 1984-1985

Newton Community High School, Graduated 1984

Skills

· Knowledge of Microsoft Word, Microsoft Excel, Outlook, Oracle, PowerPoint

· Dependable and responsible, works well with others of all personalities

· Excellent communication skills with a focus on customer service

· Attentive listener, adept at negotiating and resolving differences References

Brian Shaw - Former General Manager, FusionBanking Lending, Misys, 972-***-**** Haley Green - Co-Owner/Landscape Design Manager, Green Landscape 972-***-**** Marta Ransom - Executive Administrative Assistant, Misys, 972-***-**** Barry Burns - Retired Dispatcher, Southwest Airlines, 972-***-**** Paula & Ron Rice - Friends, 972-***-**** / 214-***-**** Additional references available upon request

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