Certified Phlebotomist

Thasa Faulk

*******@*****.*** 256-***-****

linkedin.com/in/thasa-faulk-aa21b5246

Experience

Inbound Customer Service Representative

AT&T

Dec 2003 - Present (18 years 8 months +)

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Listen politely to each customer. Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Retention specialists, design and implement customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers.

Education

Calhoun Community College

yes, Phlebotomy Technician/Phlebotomist

2022 - 2022

Preparing patients before drawing blood.Explaining blood draw procedures to patients and answering any questions about the process.Following all health and safety protocols and procedures to maintain sanitary work areas.

Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes.Verifying patient information and labeling blood samples properly, accurately updating patient information in the organization’s database.Helping nervous or frightened patients remain calm during blood draws.

Working with supervising Physicians and following their directions at all times. Sparkman High School

H.S diaploma, Required

1992 - 1996

High school studies.

Honors & Awards

Thasa Faulk - AT&T

Dec 2020

Top Sales Agent multiple times through out the years. Wining multiple contest multiple prizes awarded. Thasa Faulk - AT&T

Thasa Faulk - page 1

Jan 2017

I have been rewarded Top Performer Award Winner for multiple years. 3 times

Thasa Faulk - page 2

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