Center Supervisor Control Specialist

CARL R. WORKING

**** ************ ***** ***. 270-***-****

Owensboro, KY 42303 Cell 502-***-****

e-mail: **************@*****.***

OBJECTIVE:

A position in management consulting requiring a strong background in business, operations review, program analysts and project coordination including end user support. Analytical and problem solving to define, identify and document business functions along with needs, methods and specifications for intermediate and long range plans. Resulting in Quality and Process improvement. Conduct organizational studies and evaluations, design systems and procedures, conduct work simplifications and measurement studies, and help in preparation of operations and procedures manuals to assist management in operating more efficiently and effectively.

BACKGROUND SUMMARY:

Qualified by a broad background of advisory experience coupled with progressive IT system and operations experience. Background includes over 30 years of responsibilities and accomplishments in security, administrative management, structural analysis, programming, systems design/implementation, sales, training, software testing and quality assurance, contract negotiations, procurement, technical support, year 2000 I.S. audit and disaster recovery design. Retired, sub-teacher for multiple School districts. Security and cash control specialist for Holiday World and Owensboro Convention Center.

Position with 2010 U.S. Census phases in S. Indiana.

CIVIC INVOLVEMENT

Shared my organizational, training and analytical skills with numerous volunteer and civic organizations resulting in several ongoing programs, which help to educate and communicate. Examples include: Religious Marriage Preparation and Coordination program, Jr. Achievement education, PTA President, Job Shadowing and College Mentoring programs, YMCA, Hospice & United Way fund raising efforts, KY Educational & Technical Conference representative for UPS with additional representation on the KY State KERA Computer Software Selection Advisory committee. Commonwealth Institute for Parent Leadership (CIPL) Fellow.

EDUCATION

Masters in Project Management, George Washington College - 2002

A.S., University of Louisville, Computer & Data Processing - 1984

B.Sc., Michigan State University, Forestry Management - 1972

SELECTED ACCOMPLISHMENTS

Improved productivity in both equipment and staffing within the telecommunications functional management responsibility.

As a team member, maintained/enhanced systems and programs in the banking industry, leading to promotion in the retail area.

Identified and solved problems in automated retail banking systems resulting in increased sales and improved productivity at branch banks. One on-line system produced over 30% sales growth in first year of revised design.

Researched, designed, and implemented several computer-aided sales presentations.

Redesigned processes to eliminate repetitive and multiple document handling, resulting in an improved flow of information and a significant reduction of resources used.

Designed and implemented a personnel scheduling program which resulted in over 15% reoccurring cost savings.

Reorganized four customer/service teams, which increased gross margin on sales by 35% in the first year and resulted in a personal sales recognition award. Met sales goals in six consecutive years.

Hired as part of team to help implement the first ever Air Hub Control System for UPS at Louisville Air Hub.

Supervised Air District technical services group while implementing a local storage and control vault for all Air District software.

Created a first-ever design draft for UPS Air Company disaster recovery standards on computer requirements.

Increased number of classes and users trained in software education while identifying and reducing educational software costs.

Created a procedure for localized purchasing of computer related hardware/software while lowering overall costs, eliminated the duplication of tasks while reducing the overall time to user/customer implementation.

Negotiated first long-term technical training contracts resulting in decreased training costs by up to 10% over previous year rates and freezing them for three years.

CONTINUING EDUCATION CLASSES

Business Systems Analysis & Design Project Management

Effective Problem Solving Logical Data Modeling

Scientific Data Reduction Analysis Influencing & Negotiation

Business Writing-Tech & Professionals Effective Presentations

Interpersonal Communications Personal Styles

Train the Trainer Stress Management

Franklin Planner Seminar Trust and Teamwork

People Workshops & follow up MBC Certification

Supervisor Leadership & Basic Training I.S. Management Schools

District Experience w/Driving LAN Administration

Networks & Basic Communications QMF, SYSM, MIPS

Various PC software classes/appl. Mgmt. Single-Time Efforts

Networking/Data Comm. Essentials Web. Author/Publishing

UPS ESI Project Management Cert. QA Software Testing/Audit

PROFESSIONAL EXPERIENCE

United Parcel Service 1988 - 2005

Louisville, Kentucky

QA AnalystBusiness Assurance and Testing Lab(retired 2/05) 2002 – 2005

Quality Assurance proprietary software testing for the UPS automated hub environment.

Worked in teams to develop testing strategies

Tested integration points of software in an automated package sorting facility

Drafted conditions for integration tests to meet system requirements

Part of implementation group to verify install of software in automated facility

Analyze production data for system flaws

Constructed process flows for interaction between computer applications

Worked with production to analyze and repair integration issues

Technical Training Analyst 2000 – 2002

Negotiations with outside vendors for all UPS technical training needs in the Louisville area. Fulfilling internal customer training requests.

Natl. IS Internal Audit (Y2K special assignment) 1998 - 2000

Verification of UPS Transportation Co. applications and vendor hard/software YEAR-2000 certifications of compliance.

Air TSG Information Center & Training 1997 - 1998

Coordination for development of short technical classes specifically designed for the Air TSG function.

Air TSG Applied Technology Solutions Group 1996 - 1997

Project Planning and implementation of Info Library update. Also acting as an internal consultant looking at functional operations and processes for the Air Company, attempting to uncover and help implement solutions.

UPS Air Group Procurement Supervisor 1993 - 1996

Supervising the procurement of all hardware and software for the Air Company, Brokerage and Air District with Administrative Mgmt.

UPS Air Group Info Center Supervisor 1992 - 1993

Supervised the overall training program and trainers for classes given to users from the Air Company, Brokerage, Air District and ISSC plus created new courses and procured new software.

Air District Tech Support Supervisor 1990 - 1992

Supervised technicians supporting all Air District related applications, installs, problem resolution, audits and software control/storage.

Air Region Disaster Recovery Coordinator 1989 - 1990

Researched, analyzed, designed, documented and coordinated efforts to implement a comprehensive Air Company Disaster Recovery Plan for critical Air Company system needs.

Air Region I.S. representation on AHCS team 1988 - 1989

Helped in testing, training and implementation of the first AHCS for a UPS hub.

CITIZENS FIDELITY BANK AND TRUST (now PNC Bank) 1985 - 1987

Louisville, Kentucky

Retail Automation Coordinator 1986 - 1987

Managed the evaluation, development, acquisition and implementation of automated systems designed to improve the sales, operations, productivity and profitability in the retail sector. Identify shortcomings found in existing environments using a systems analysis approach. Procedural and sales enhancement identified, evaluated with solutions researched, cost-justified, developed and implemented with on-site training.

Systems Engineer 1985 - 1986

Responsible for the maintenance, enhancement and development of bank system programs. Directed the timely preparation of reports necessary to carry out functions for customer/user areas.

TMC MANAGEMENT COMPANY 1984 - 1985

Louisville, Kentucky

Systems Analyst

Responsible for the integration of management and problem solving in the data processing environment to improve productivity for both equipment and staff. Research and consultation on methods for top-level management resulting in total operations becoming more efficient and effective in its service objectives.

DAVEY TREE EXPERT COMPANY 1976 - 1982

Louisville, Kentucky

District Manager

Responsible for all sales, operational and customer relations. Functions included: sales generation through marketing and advertising plus managerial responsibilities in equipment and inventory control, team supervision, margin analysis and account receivables.

References available upon request

2/2005-17 certified to substitute teach for three school systems in KY & IN plus

(completing all security and background searches with lifetime license to carry, IN.)

Served security at 2008 Ryder Cup, Louisville, KY and large campground, IN

self-employed consultant under the company name of: “WorkingAlways”

Taught at Metro Louisville forest nature and challenge studies

Retired and worked three phases of 2010 census in S. IN with Federal Gov.

Security work for Intl. Golf series and large camp ground, Holiday World in Santa Claus IN and Owensboro Convention Center.

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