Data Entry Service Representative
Resume:
Jasmine Andrade
Customer Service Representative with 10+ years in assuring clients questions and
concerns were attended to in a timely satisfied manner. Whittier, CA 90605
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Laufer Group International Ltd - Long Beach, CA
November 2016 to June 2021
Professional contact between agents overseas, warehouses, truckers and other third party logistics. With the resolution of any issues. Tracking shipments to ensure pick up and delivery on time. Daily coordination of documents for Customs Clearance. Ensuring each file created was closing at a profit and not a negative for the company. Scheduling pick ups from port with the trucking companies as well as customers to ensure ETA to door was provided in a timely manner. Tracking daily inbound shipments for current route of each shipment. Communicated directly with customers to notify of any delays or changes for current orders. Researched and gathered information to bring new material into the company. Followed through with any claims for damaged or missing items for any shipments.
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Performed data entry for orders and customer information Front Desk Receptionist/Data Entry
SANFORD STUDIOS - Whittier, CA
June 2012 to November 2016
Scheduling clients for photo sessions, placing and advising photo orders, answering phone calls and questions from customers. Upkeeping and maintaining the cleanliness of the front office as well as the portrait studio. Inputting all school information as well as photographers notes into our software system. Education
College Degree in Business Management
Cerritos College - Cerritos, CA
September 2012 to April 2016
Skills
• Data entry
• Organizational skills
• Microsoft Word
• Detailing
• Bilingual
• Microsoft Office
• ADP
• Computer skills
• Time management
• Data entry
• Logistics
• Clerical Experience
• Research
• Word Processing
• Typing
• Cold Calling
• English
Languages
• Spanish - Fluent
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