Michelle Vennik

Odenton, MD *****

adr6uu@r.postjobfree.com

+1-443-***-****

I’m a 27 year old female currently living in Odenton, MD with reliable transportation, as well as open availability. I’ve been in the Customer Service industry, with roles working directly with guests for over 10 years now. Experience ranging from Assistant Store manager roles, Food Industry experience, early childhood development teaching experience and much more. I’m currently seeking a full time position, with even the option of a Work From Home role as an option too. I’m very open minded and excited to learn new skills in a role different from my work experience in the past. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

U-Haul

May 2022 to Present

• Maintained a friendly and courteous demeanor with customers always. Promoting and recommended products from our customer show room, as well as stocking and inventory for our products.

• Confirmed product routes, dispatched rentals in and out daily. Scheduled online inquiries and walk in rental guests.

• Retrieved, sanitized/cleaned and maintained vehicle rentals and their parts.

• Relocated rentals on premises and transported them to be serviced at licensed auto shops.

• Communicating with other stores, customer service, and the guests placing the reservation's over the phone, email, Uhaul website virtual chats and in person.

• Ensuring that the rental is picked up and dropped off on time, safely and correctly. Double checking every reservation before they leave the establishment, to ensure accuracy and to save time for the establishments, customers and myself.

• Following all vehicle safety and COVID Safety and prevention guidelines as well.

• Obeying all traffic laws, speed limits, and parking regulations during my shift. Food Delivery Associate

DoorDash - Maryland

March 2020 to Present

• Maintained a friendly and courteous demeanor with customers

• Confirmed product routes

• Retrieved and maintained vehicle parts

• Drove and handled deliveries for up to 75-100 Deliveries per Week

• Communicating with stores, restaurants, and the guests placing the orders through Door Dash.

• Ensuring that the food is picked up and delivered on time, safely and correctly. Double checking every order before I leave the establishment, to ensure accuracy and save time for the establishments, customers and myself.

• Following all food safety and COVID Safety and prevention guidelines as well.

• Obeying all traffic laws, speed limits, and parking regulations during my shift. Server, Bartender, Hostess

Crabtowne U.S.A - Glen Burnie, MD

August 2018 to February 2021

• Performing roles ranging from Hostess, lottery sales and operations, bartending, serving, food running and busing as needed.

• Keeping up the reputation of this family owned, local restaurant and bar that also features an arcade on premises for new and returning guests experience.

• Accurately taking and placing food and drink orders for the guests, ensuring the best possible experience consistently.

• Working as a ‘service bar’ attendee creating cocktails as well as other beverages for the servers and the restaurants guests.

• Completing and success IG all food, alcohol safety courses. As well as becoming “TIPS” certified to ensure the establishment and guests safety while serving alcoholic beverages there. Server, Hostess, and to Go

TGI Fridays - Hanover, MD

February 2018 to December 2018

• I greeted guests upon arrival, seat them and explain our currents specials and promotions for our menu.

• Answer phone calls, and questions about our menu. Upselling and demonstrating menu knowledge for inquiring guests in person and via the telephone.

• Proficiently operated Aloha POS system, maintained clean and organized work station, maintained safety and sanitation standards.

• Prepared documentation for cash fund accountability.

• Responsible for training new server employees.

• Follow all 12 steps of service by Fridays guideline to ensure complete customer satisfaction.

• Completing all side work and cleaning duties assigned throughout shift and at the end of every shift. Hostess, Server, and Trainer

The Cheesecake Factory - Annapolis, MD

October 2014 to August 2017

• I worked as not only a server at this establishment, I also took on roles as a hostess, new hire trainer, shift leading and food running shifts as well.

• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Watched dining area staff to evaluate server loads and calculate accurate wait times.

• Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints.

• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.

• Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.

• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Education

High School Diploma

Glen Burnie High School - Glen Burnie, MD

June 2012

Commercial Driver's License (CDL)

Class C

Expires: December 2023

State: MD

Skills

• Customer service (10+ years)

• POS (10+ years)

• Responsible Alcohol Service (9 years)

• Upselling

• Computer skills

• Microsoft Office (10+ years)

• Delivery Driver Experience

• Food Safety (10+ years)

• Restaurant Experience (10+ years)

• Bartending (5 years)

• Serving Experience (9 years)

• Retail Sales (5 years)

• Food Industry

• Aloha POS

• Micros POS

• Guest Services

• Banquet Experience

• Microsoft Powerpoint

Certifications and Licenses

Driver's License

TIPS Certification

June 2020 to June 2023

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food service: Customer situations — Highly Proficient June 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient

Food safety — Completed

October 2021

Knowledge of proper food and equipment handling safety measures Full results: Completed

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Proficient

December 2021

Influencing and negotiating with customers

Full results: Proficient

Inside sales — Proficient

April 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Expert

December 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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