Customer Service Call Center

EURICA M. OBEY

**** * ****** *********, **. ***** · 337-***-****

· **********@*****.*** ·

Psychology major with expected graduation date of 2023 has varied experience. Excellent verbal and written communication skills with the ability to work autonomously as well as with others. Ambitious and compassionate Mental Health Specialist with proficiency working with adults, adolescents and children and families. Deep understanding of psychiatric disorders, therapy techniques and social milestones. Specializes in monitoring the growth of communities, growth and development of children and teens in a social setting. Over 20 years of customer service. Strong computer skills. Dedicated to the growth of all with mental health and disability challenges and a fast learner.

Highlights

Customer service experience 20+ years (retail and call center)

Community Outreach experience 15+ years

Behavior Intervention

Confidential

Interpersonal Communication

Accurate Documentation

Repetition and reinforcement

Individual and group counseling

Independent Living Skills

Strong interpersonal and people skills

Excellent written and verbal communication skills

Familiarity with scheduling clients and leading meetings

Proficient in MS Office

Strong organizational and planning skills

Experienced with office machinery

EXPERIENCE

JUNE 2016 – CURRENT

MENTAL HEALTH SPECIALIST, positive choices counseling services, inc

Answer phone calls related to services and authorizations

Develop and implement office policies and procedures

Supervise, train, and evaluate administrative staff

Collaborate with nurses, doctors, and executives

Utilize EMR software for scheduling and billing

Manage all filing and organizational systems

Reviewed all OTR for completeness and accuracy for submission

Input all authorizations

Responsible for community referral to assist patients with needs

Provided CPST and PSR Services

AUGUST 2005 – CURRENT

CASE MANAGEMENT, Gulf coast social services

Conducted individual therapy sessions as well as with families, children, and teens

Developed treatment plans for patients

Participated in ongoing educational training sessions

Promoted self-help ideals to assist patients in meeting important milestones

Created instructional material for patients

Facilitated childhood skill development through activities and play

Evaluated new clients to determine needs

Maintained detailed notes regarding each session with clients

Helped client with community resources and academic resources

Supported staff by taking on new patients

Assist individuals with completing survey via telephonic or in-person interviews

EDUCATION

MAY 2021-CURRENT

PSYCHOLOGY, University of louisiana at lafayette

SEPTEMBER 2019-2021

PSYCHOLOGY, Southwest Louisiana Community College…ASSOCIATE DEGREE

ORGANIZATIONS

DECEMBER 2019- CURRENT

MEMBER, THROUGH YOUR EYES FOUNDATION

PROMOTE AND ADVOCATE FOR AT RISK CHILDREN AND TEENS

ENCOURAGE AND DIRECT AT RISK YOUTH WITH LOCATING AND APPLYING FOR HIGHER EDUCATION

EXTRACURRICULAR ACTIVITES

ASSIST YOUTH WITH ENGAGING IN COMMUNITY INSPIRED ACTIVITIES AIMED AT THE DEVELOPMENT OF INTERPERSONAL SKILLS

APRIL 2017-PRESENT

MEMBER NAMI (NATIONAL ALLIANCE ON MENTAL ILLNESS)

EDUCATE ACROSS SEVERAL COMMUNCITIES

SUPPORT BOTH WITH MENTAL ILLNESS AND CAREGIVERS TO A HEALTHIER JOURNEY

ADVOCATE FOR THOSE WITH MENTAL ILLNESSES AND THEIR FAMILIES

LISTEN PROVIDING FREE INFORMATION AND SUPPORT AND LEAD PROVIDING PUBLIC AWARENESS EVENTS AND ACTIVITES FIGHTING STIGMA AND ENCOURAGING UNDERSTANDING

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