Ariella Yisrael

*** ******** ** # **

Sandy Springs Ga 30342

adr6u9@r.postjobfree.com 404-***-****

Professional Summary

Responsible and dependable Customer Service Representative with two years progressively responsible experience at different companies across Texas. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.

Professional Experience

Working Solution, Atlanta, GA

Customer Advocate

Feb 2022– Current

Provide Asst to patients who are utilizing holter devices to monitor their heart

Troubleshoot device issues utilizing guide

Email various departments to update and advise customers situation

Order supplies for devices as well as place orders for replacement device

Implement minor test to ensure equipment is working properly

Escalate any issues that are urgent

Live Ops

Inbound Customer Service (Seasonal)

August 2018 – Dec 2021

Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details

Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it

Ensure that the required changes are made to resolve the queries of the customers

Collect payments or deposits, determine service requested charges or arrange billings

Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.

Refer unresolved and pending customer grievances to the concerned departments for further investigation

Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services

Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills

U-Haul, Atlanta, GA

Reservation Specialist

May 2017 – October 2017

Assisted customers via inbound calls and face-to-face iteration; setting up reservations for truck rentals, towing equipment, storage unit usage, moving help, and hitch installments

Accepted and processed payments and maintained up-to-date records on internal database

Escalated calls to proper departments and provided assistance in regard to customer questions and inquiries

Ensured that all calls and messages received were routed to correct locations and personnel

Sutherland Global, Atlanta, GA

Customer Advocate

Nov 2015 – Mar 2016 (seasonal)

Managed internal and external customers and provided necessary customer support

Administered all customer orders and reviewed requests, resolving customer issues

Monitored all customer inquiries and complaints and assisted in effective resolution

Analyzed customer issues, determined causes and initiated corrective actions

Coordinated with customers and ensured optimal level of customer service

Organized solutions and ensured retention of all customers and associate business

Analyzed all issues of customers and new products and advocated appropriate resolutions from management

Answered calls in a timely manner and followed the proper prescribed greeting for all clients while exercising a high degree of good judgment to ensure callers needs are met

Established reports; performing data entry and keeping updated records

INTUITIVE SOLUTIONS, Clayton, NC

Customer Service Representative

Jan 2014 – July 2015

Delivered excellent services, assisting with tasks including placing orders for candy, food orders and accounting/ banking information

Provided meaningful and relevant insight to customers regarding the services that they ordered and recommend tailored solutions to the customer to drive brand loyalty

Identified opportunities to proactively meet member needs to deliver customized recommendations and services; focusing on value-added solutions

Utilized a variety of resources including search engines, websites and internal resources to research customer requested information

Accurately documented and researched customer information and records on companies internal database (Micros)

Maintained acceptable performance standards including effectiveness, efficiency and quality

Accurately placed orders over the phone; ensuring that customers information was entered into the database accurately

Ensured delivery timings were clearly registered

Established phone courtesy standards and actively sold company products; using up selling techniques

KIDS CARE PEDIATRICS, GARNER, NC

Medical Administration/Medical Assistant

Oct 2009 – Oct 2010

Obtained and documented patient medical information and kept up-to-date patient records

Performed patient vital signs including weight and height measurements

Liaised with vendors to order and maintain inventory of medical and office supplies

Checked patients in, scheduled appointments, retrieved medical records and verified patient’s insurance

Filed, organized, researched, and developed educational packets, organized forms, insurance records and prepared correspondence reports

Assisted with physicals and administered injections and various lab tests

Assisted with prescription refills

Maintained a record of all payments and credits on the company billing system

DZEEL CLINICAL STAFFING AGENCY, GARNER, NC

Staffing Coordinator

Apr 2007 – Aug 2009

Assisted in hiring process for new candidates, employment recruiting, and the interview process of potential new employees

Kept updated applicant tracking, scheduling appointments for physicals for new employees

Verified investigation of complaints from employees and clients

Performed downsizing, outsourcing, drug testing, termination and created schedules for staff

Maintained staffing operations across the board and obtained daily staff requests and filled them efficiently

Coordinated staff to meet the organization’s requirements, monitoring overtime accumulation and attendance of employees

Assisted the human resource department and provided facility tours to newly hired employees

Tracked and document all in service training sessions

Conducted competency checks on new and existing employees

Maintained schedules for rotating staff

Assisted the payroll manager to verify payroll accuracy and processed employee vacation requests

JOHNSTON HEALTH, SMITHFIELD, NC

Medical Assistant/ Medical Administration

May 2003 – Jul 2006

Obtained quality blood samples from patients and blood donors and prepared medical blood pressure testing, pulse and respiration readings, and performed blood diagnostics

Answered phones, scheduled appointments and organized medical records and insurance verifications

Familiar with medical terminology, procedures, and insurance verifications

Processed insurance forms, prepared reports, assisted physicians with various presentations or articles

Maintained knowledge of medical and hospital procedures

Scheduled patients for hospitalization or other procedures

Assisted the doctors in conducting pretests for patients prior to doctor’s appointments

Education

Tall Oaks High School - Bowie, MD

High School Diploma, 1991

Ultrasound Diagnostic, Landover, MD

Medical Assistant Certification, January 2001

Drug Screen Phlebotomist School

Phlebotomist Certification, November 2005

Johnston Community College, Smithfield, NC

Nursing Assistant Certification, March 2008

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