Reservation Specialist Customer Service
Resume:
Ariella Yisrael
Sandy Springs Ga 30342
*******.*******@*****.*** 404-***-****
Professional Summary
Responsible and dependable Customer Service Representative with two years progressively responsible experience at different companies across Texas. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments and addressing customer complaints. Efficiently work independently as well as collaboratively.
Professional Experience
Working Solution, Atlanta, GA
Customer Advocate
Feb 2022– Current
Provide Asst to patients who are utilizing holter devices to monitor their heart
Troubleshoot device issues utilizing guide
Email various departments to update and advise customers situation
Order supplies for devices as well as place orders for replacement device
Implement minor test to ensure equipment is working properly
Escalate any issues that are urgent
Live Ops
Inbound Customer Service (Seasonal)
August 2018 – Dec 2021
Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
U-Haul, Atlanta, GA
Reservation Specialist
May 2017 – October 2017
Assisted customers via inbound calls and face-to-face iteration; setting up reservations for truck rentals, towing equipment, storage unit usage, moving help, and hitch installments
Accepted and processed payments and maintained up-to-date records on internal database
Escalated calls to proper departments and provided assistance in regard to customer questions and inquiries
Ensured that all calls and messages received were routed to correct locations and personnel
Sutherland Global, Atlanta, GA
Customer Advocate
Nov 2015 – Mar 2016 (seasonal)
Managed internal and external customers and provided necessary customer support
Administered all customer orders and reviewed requests, resolving customer issues
Monitored all customer inquiries and complaints and assisted in effective resolution
Analyzed customer issues, determined causes and initiated corrective actions
Coordinated with customers and ensured optimal level of customer service
Organized solutions and ensured retention of all customers and associate business
Analyzed all issues of customers and new products and advocated appropriate resolutions from management
Answered calls in a timely manner and followed the proper prescribed greeting for all clients while exercising a high degree of good judgment to ensure callers needs are met
Established reports; performing data entry and keeping updated records
INTUITIVE SOLUTIONS, Clayton, NC
Customer Service Representative
Jan 2014 – July 2015
Delivered excellent services, assisting with tasks including placing orders for candy, food orders and accounting/ banking information
Provided meaningful and relevant insight to customers regarding the services that they ordered and recommend tailored solutions to the customer to drive brand loyalty
Identified opportunities to proactively meet member needs to deliver customized recommendations and services; focusing on value-added solutions
Utilized a variety of resources including search engines, websites and internal resources to research customer requested information
Accurately documented and researched customer information and records on companies internal database (Micros)
Maintained acceptable performance standards including effectiveness, efficiency and quality
Accurately placed orders over the phone; ensuring that customers information was entered into the database accurately
Ensured delivery timings were clearly registered
Established phone courtesy standards and actively sold company products; using up selling techniques
KIDS CARE PEDIATRICS, GARNER, NC
Medical Administration/Medical Assistant
Oct 2009 – Oct 2010
Obtained and documented patient medical information and kept up-to-date patient records
Performed patient vital signs including weight and height measurements
Liaised with vendors to order and maintain inventory of medical and office supplies
Checked patients in, scheduled appointments, retrieved medical records and verified patient’s insurance
Filed, organized, researched, and developed educational packets, organized forms, insurance records and prepared correspondence reports
Assisted with physicals and administered injections and various lab tests
Assisted with prescription refills
Maintained a record of all payments and credits on the company billing system
DZEEL CLINICAL STAFFING AGENCY, GARNER, NC
Staffing Coordinator
Apr 2007 – Aug 2009
Assisted in hiring process for new candidates, employment recruiting, and the interview process of potential new employees
Kept updated applicant tracking, scheduling appointments for physicals for new employees
Verified investigation of complaints from employees and clients
Performed downsizing, outsourcing, drug testing, termination and created schedules for staff
Maintained staffing operations across the board and obtained daily staff requests and filled them efficiently
Coordinated staff to meet the organization’s requirements, monitoring overtime accumulation and attendance of employees
Assisted the human resource department and provided facility tours to newly hired employees
Tracked and document all in service training sessions
Conducted competency checks on new and existing employees
Maintained schedules for rotating staff
Assisted the payroll manager to verify payroll accuracy and processed employee vacation requests
JOHNSTON HEALTH, SMITHFIELD, NC
Medical Assistant/ Medical Administration
May 2003 – Jul 2006
Obtained quality blood samples from patients and blood donors and prepared medical blood pressure testing, pulse and respiration readings, and performed blood diagnostics
Answered phones, scheduled appointments and organized medical records and insurance verifications
Familiar with medical terminology, procedures, and insurance verifications
Processed insurance forms, prepared reports, assisted physicians with various presentations or articles
Maintained knowledge of medical and hospital procedures
Scheduled patients for hospitalization or other procedures
Assisted the doctors in conducting pretests for patients prior to doctor’s appointments
Education
Tall Oaks High School - Bowie, MD
High School Diploma, 1991
Ultrasound Diagnostic, Landover, MD
Medical Assistant Certification, January 2001
Drug Screen Phlebotomist School
Phlebotomist Certification, November 2005
Johnston Community College, Smithfield, NC
Nursing Assistant Certification, March 2008
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