Data Entry Supply Manager

Joycelyn Pollard

**** ********* ******** **** **** Mifflin, PA 15122

910-***-**** ************@*****.***

SUMMARY

Proven leader with over 12 years of combined experience in Compliance and risk management, personnel management, supply chain logistics, and administrative support operations management. Consistently reviewed as a dependable, hard-working, and dedicated team player who works well under pressure and with minimum supervision. Established problem-solver and critical thinker with an ability to adapt to new situations.

SKILLS

Training & Development

Process Improvement

Risk Management

Communication

Microsoft Office

Time management

Master Resiliency

Customer Service

Interpersonal Skills

Conflict Resolution

Team Leadership

EDUCATION & TRAINING

American Military University Sept 2020 - present

Bachelors in Business Analytics

Louisiana State University Alexandria Jan 2018 – Jun 2020

Bachelors in Project Management

Fort Sam Houston, TX Aug 2019 – Sept 2019

Advance Leadership Course

Six Sigma Global Institute Feb 2020 - Aug 2020

Lean Six Sigma – Green/Black Belt

Central Texas College- Kileen, TX Sept 2014 - Dec 2016

Associates Degree in Science in General Studies

PROFESSIONAL EXPERIENCE

Employer US Army Apr 2011 – Present

Responsible for the health, morale, welfare and discipline of 105 Soldiers and 82 civilians while Implemented and executed Process Improvement project aimed at controlling the time frame for Patient encounters from the moment of entering until departing clinic with an aim of improving patient satisfaction by reducing wait time and increasing revenue by utilizing time saved and operational efficiency by reducing the risk of error.

United States Army Jan 2012 - Present

Clinical Administrator/Operations Manager

Supervised and assisted in planning of company training packages to ensure accuracy, completion, timely submission, and confirmation of all outside support required in the training process.

Responsible for updating and maintaining clinical SOP’s and memorandum in accordance with Federal (HIPAA), DoD and DHA regulations and internal standards.

Ensured availability and delivery of all logistical equipment through coordination, scheduling, and communication with departments that provided support to include medical maintenance and external vendors and suppliers.

Successfully managed the daily operations schedule as the Administration and Operations Manager (Clinical NCOIC), for six specialty clinics which sustains a population of over 102,000 military personnel, retirees and dependents and services over 11,000 personnel annually.

Consistently provided detailed personnel performance, operational readiness and equipment inventory reports to upper level management

Knowledgeable in requisition and procurement processing, multimedia data entry, and performing technical research for equipment sourcing and purchasing per FAR and other DoD, DHA and department of the army regulations.

Supply Manager Dec 2015 - present

Maintain $1,309,450 worth of essential equipment averaging 100% accountability.

Reduced on hand waste for four specialty clinics by 35%

Obtain all Safety Data Sheets for medical supplies

Coordinated the purchase of over $550,000 worth of essential equipment needed for sustainable operations.

Executed and coordinated over 100K of expired medical supplies, equipment, and accessories

Human Resources

Accountable for annual leave requests and routing for 72 personnel

Financial and Budget assistance

Assisted human resources managers with all department related tasks

Displayed excellent written and oral communication skills in support of rewards and compensation for assigned personnel

Assisted with payroll and new hiring process

Training Management

Recognized by Senior managers for dedication to duty during expert medical competitions and training.

maintained a consistent low density training program for eight Optometrists, 17 civilians

Developed and implemented training strategies for mandatory requirements.

Organized and executed financial management classes for junior staff through collaboration with and assistance from external stakeholders.

Ophthalmic Technician Dec 2015 – Aug 2021

Conducted vision screenings on over 4,000 a month patients providing services in glasses fitting and repairs, contact lens fittings and education, diagnostic testing and imaging and surgical preparation.

Managed the clinical inventory and ordering of supplies used for operational efficiency.

Coordinated liaison with Ophthalmology center to coordinate refractive surgeries for qualified candidates.

Maintained and enforced vision readiness standards in accordance with SOP and organizational standards.

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