Call Center Customer Service
Resume:
Bryan P. Sink
New Lenox, IL 60451
*********@*****.***
EXPERIENCE
Troop Contracting- Willowbrook,IL --- Project Manager
November 2021- Present
Create scope of works for various subcontractors.
Prepare bids for estimating.
Buy out scopes from various subcontractors.
Efficiently establish and maintain master schedule to manage all construction activities.
Manage day to day activities with superintendents.
Prepare meeting agendas and meeting minutes for projects.
Manage all jobs through Procore.
Create and distribute change orders to clients.
Produce/Submit request for information as well as resolving field conflicts.
Attend various jobsite pre-bid walkthroughs and jobsite walkthroughs.
Manage submittal logs and disperse to various subcontractors.
Manage entire project budget from start to finish.
Collect all as-built drawings, warranty letters and operation manuals.
Create Pay Apps to send to client for payment.
Review Subcontractor pay apps to make sure they are correct.
Return Pay Apps to subcontractors after payment is received.
Acquire all closeout documentation and return to client.
Konrad Construction Company-Johnsburg, IL--- Assistant Project Manager
March 2021- November 2021
Create scope of work for various subcontractors.
Create letter of intents for subcontractors.
Take meeting minutes for foreman’s meetings.
Attend various owners and historic meetings.
Gather pricing from various subcontractors and review.
Manage change order log.
Create AIA documents for change orders.
Review pay apps to make sure the subcontractor were charging the correct percentage.
Manage two project engineers, regarding rfi’s, submittals, drawing uploads, disperse responses to appropriate subcontractors.
Attend various walkthroughs with subcontractors, historic, and ownership.
Interior Alterations Inc., Chicago, IL — APM/ PM/ Site Superintendent
February 2016 – March 2021
Manage day to day operations in the field, scheduling trades and deliveries, talking to various buildings to ensure access for trade workers
Attend meetings and create meeting minutes.
Gather materials deliver to jobsite(s).
Meet with clients to gather work requirements and set clear expectations and timelines for project
Create 3 week look ahead project schedules and deadlines.
Directly maintained project documentation to include daily reports and progress photos.
Coordinated material deliveries, city inspections, and implemented city code requirements.
Responsible for jobsite safety, production, and quality to ensure a safe and efficient workplace.
FedEx Freight, Chicago Heights — Operations Manager December 2010 - March 2016
Scheduling driver loads for that night
Watching how the trailers are loaded
Make sure the driver will make their gate & that the trailers will scale
Managing 250 dockworkers and drivers on a nightly basis.
Ran the largest lane with product totaling over 4 million pounds nightly.
Estimating how many trailers to use on a nightly basis.
Make sure I was sending direct loads to city’s in lieu of hub loads.
Great Lakes Plumbing & Heating, Chicago,IL— Metal-tradesman
August 2005 - May 2010
Making sure that all the plumbers had the right material on a daily basis. Unloading semi trucks of pipe and dispersing throughout the jobsite.
EDUCATION
Eastern Illinois University, Charleston, IL— Construction Management
August 2007 - December 2009
Moraine Valley C.C., Palos Hills —General Studies August 2005- May 2007
SKILLS
Leadership/ Supervision
Construction Management
Safety
Training and Development
Strategic Planning
Customer Service
Team Building
Microsoft Project
Microsoft Excel
Microsoft Word
Procore
Blu-Beam
Negotiating
Communication & Planning Scope Management
Certifications
Osha 10 Hour Certification 2017
Osha 30 Hour Certification 2020
PROJECTS
Japanese Consulate of Chicago 1.2 million
Interior Renovation of 30,000 sq. ft. occupied space. This was a phased job that had a timeline of 12
weeks.
Innovative Living Communities of Aurora 70 million
8 story, 400,000 sq. ft. renovation of the old Copley Rusch Hospital. This abandoned building was converted into Senior Living facility with memory care and additional retail spaces on first and second floor of the 1970’s wing. There is a total of 150+ rooms with 7 new elevators throughout the building. There were many historical items and details to remain a historical building as the eras of the buildings ranged from 1888, 1916 wing, 1932 wing and 1970 wing,
Adtalem Global Education Headquarters 1.3 million
Interior Renovation of the 28th floor office area, new reception and total
renovation of bathrooms.
Devry Bathroom Renovation 900k
Total renovation of 6 bathrooms. 6 week timeline
Koya Leadership Partners 450k
Additional space at 20 N. Wacker. 15,000 sq. ft. addition to existing office
space. Timeline 8 weeks.
Dr. Patel Plastic Surgery Clinic of Chicago 350k
Blank space that was renovated in 8 weeks. Roughly 3,000 sq ft. Finished
on time and within budget.
White Space- Various 150k-600k
Demoing spaces throughout the city and suburbs. In excess of 1,000,000 sq. ft.
Chamberlain College of Nursing (Chicago Campus) 950k
Existing space where I had to create 1 science lab, 1 practice lab, create a new security room for students to check in, and all new flooring in commons. Roughly 35,0000 sq.ft. Finished on time and under budget. Timeline 8 weeks.
Chamberlain College of Nursing (Addison Campus) 550k
Existing space where I had to create a new lab, control room, board room for students. I also had create a Tech playground for Devry and 12 new offices for colleagues. Roughly 20,000 sq. ft. Finished on time and under budget. Timeline 10 weeks.
Adtalem Call Center 1.1 million
Demo 4th floor 35,000 sq.ft. carpet, furniture, and walls. Create new call center, new flooring, new paint scheme and branding. Timeline 10 weeks
Donohue Brown Mathewson & Smyth Law Firm 450k
Expansion of current office space. Build out 14 new offices, new carpet, updated LED lighting and kitchen remodel. Timeline 8 weeks
References
Ricahrd Korczyk 773-***-****
Devry Education Group National Director, Strategic Enrollment Operations at Devry University
Judith Maki 708-***-****
Adtalem Global Education Real Estate Project Management
James Hess 847-***-****
Facilities Manager at CNH Global
Steve Lillie 708-***-****
Plumber Union 130 Plumber
Contact this candidate