Front Desk Customer Service
Resume:
Professional Technician In Hospitality And Gastronomy
Work History Contact
Skills
María Luisa Morán Castro
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Experienced Front Desk Agent with over 8 years of experience in Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk Agent position. Ready to help team achieve company goals. Front Desk Receptionist
Hotel Posada Inn, Mexicali
Maintained files and records by implementing
effective filing systems that boosted efficiency
and organization.
Answered multi-line phone system to respond to
inquiries and transfer calls to correct
departments and personnel.
Resolved customer issues quickly and notified
supervisor immediately when problems
escalated.
Greeted guests at front desk and engaged in
pleasant conversations while managing
check-in process.
Calculated billings and posted charges to room
accounts, reviewing charges with guests at
checkout.
Trained new team members on company
procedures, customer service and issue
resolution.
Used internal software to process reservations,
check-ins and check-outs.
Contacted housekeeping staff and
maintenance department to resolve issues with
guest rooms.
Monitored office supplies by checking inventory
2013-11 -
2021-09
Address
Imperial CA, 92251
Phone
********.**@*****.***
Bilingual Spanish and
English
Multitasking Abilities
Active Listening
Decision-Making
Flexible and Adaptable
Teamwork and
Collaboration
Self-Motivated
Problem-Solving
Interpersonal
Communication
Analytical and Critical
Thinking
and placing orders.
Used quick response and dynamic service skills
to build relationships with patrons and improve
customer retention rate.
Entered and updated sensitive customer
information during check-ins and room
changes.
Transcribed phone messages and relayed to
appropriate personnel.
Restaurant Server
El Torito Autentico, Corona
Greeted new customers, discussed specials and
took drink orders.
Kept server areas clean and stocked to
increase efficiency while working tables.
Used communication and problem-solving skills
to resolve customer complaints and promote
long-term loyalty.
Stayed up-to-date on menu changes to help
customers make food choices.
Applied comprehensive knowledge of wine,
cider and beer to increase daily beverage
sales.
Stored food in designated containers and
storage areas to increase shelf life, improve
kitchen organization and provide easy access
during busy peak service times.
Enlisted coworkers' assistance for multi-order
delivery to avoid spilling or dropping food.
Collaborated with kitchen staff to correctly
update customers on unavailable dishes and
wait times.
Upsold high-profit items such as appetizers and
mixed drinks to enhance sales numbers.
Bussed and reset tables to keep dining room
and work areas clean.
Kept register accurate through correct billing,
payment processing and cash management
practices.
Used slow periods to restock supplies, ice, trays
and delivery bags.
Increased sales significantly by upselling
2003-04 -
2007-05
Training and
Development
Attention to Detail
Education
higher-end products to customers.
Checked identification for minimum age for
sale of alcoholic beverages.
Cultivated warm relationships with regular
customers.
Supervised restocking of salad bar and buffet
for lunch and dinner service.
Worked with POS system to place orders,
manage bills and handle complimentary items.
Professional Technician in Hospitality-
Gastronomy: Hospitality Administration
And Management
Colegio Nacional De Educacion Profesional
Tecnica - Mexicali, Baja California Mexico
1987-06 -
1990-06
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