Professional Technician In Hospitality And Gastronomy

Work History Contact

Skills

María Luisa Morán Castro

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Experienced Front Desk Agent with over 8 years of experience in Hospitality Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk Agent position. Ready to help team achieve company goals. Front Desk Receptionist

Hotel Posada Inn, Mexicali

Maintained files and records by implementing

effective filing systems that boosted efficiency

and organization.

Answered multi-line phone system to respond to

inquiries and transfer calls to correct

departments and personnel.

Resolved customer issues quickly and notified

supervisor immediately when problems

escalated.

Greeted guests at front desk and engaged in

pleasant conversations while managing

check-in process.

Calculated billings and posted charges to room

accounts, reviewing charges with guests at

checkout.

Trained new team members on company

procedures, customer service and issue

resolution.

Used internal software to process reservations,

check-ins and check-outs.

Contacted housekeeping staff and

maintenance department to resolve issues with

guest rooms.

Monitored office supplies by checking inventory

2013-11 -

2021-09

Address

Imperial CA, 92251

Phone

619-***-****

E-mail

adr6ta@r.postjobfree.com

Bilingual Spanish and

English

Multitasking Abilities

Active Listening

Decision-Making

Flexible and Adaptable

Teamwork and

Collaboration

Self-Motivated

Problem-Solving

Interpersonal

Communication

Analytical and Critical

Thinking

and placing orders.

Used quick response and dynamic service skills

to build relationships with patrons and improve

customer retention rate.

Entered and updated sensitive customer

information during check-ins and room

changes.

Transcribed phone messages and relayed to

appropriate personnel.

Restaurant Server

El Torito Autentico, Corona

Greeted new customers, discussed specials and

took drink orders.

Kept server areas clean and stocked to

increase efficiency while working tables.

Used communication and problem-solving skills

to resolve customer complaints and promote

long-term loyalty.

Stayed up-to-date on menu changes to help

customers make food choices.

Applied comprehensive knowledge of wine,

cider and beer to increase daily beverage

sales.

Stored food in designated containers and

storage areas to increase shelf life, improve

kitchen organization and provide easy access

during busy peak service times.

Enlisted coworkers' assistance for multi-order

delivery to avoid spilling or dropping food.

Collaborated with kitchen staff to correctly

update customers on unavailable dishes and

wait times.

Upsold high-profit items such as appetizers and

mixed drinks to enhance sales numbers.

Bussed and reset tables to keep dining room

and work areas clean.

Kept register accurate through correct billing,

payment processing and cash management

practices.

Used slow periods to restock supplies, ice, trays

and delivery bags.

Increased sales significantly by upselling

2003-04 -

2007-05

Training and

Development

Attention to Detail

Education

higher-end products to customers.

Checked identification for minimum age for

sale of alcoholic beverages.

Cultivated warm relationships with regular

customers.

Supervised restocking of salad bar and buffet

for lunch and dinner service.

Worked with POS system to place orders,

manage bills and handle complimentary items.

Professional Technician in Hospitality-

Gastronomy: Hospitality Administration

And Management

Colegio Nacional De Educacion Profesional

Tecnica - Mexicali, Baja California Mexico

1987-06 -

1990-06

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