Customer Service Administrative Assistant
Resume:
EARLINA L BOND
LOUISVILLE, KY
************@*****.***
As a seasoned professional, I am looking for a position at which I can enhance the mission statement of my employer and as a team player; help grow the company and myself. With many years of experience in management, sales, logistics and brokering, both domestically and internationally, purchasing, contract negotiations and processes I will be a great asset to your team.
Work Experience
Senior buyer
Precision Metal Works June 2021 to Present
- Senior Buyer: Manage steel vendors to assure on time and minimal inventory to meet timely client shipments. Work with planning to assure production needs are met. Track all price changes increases and decreases to report cost fluctuations within our cost matrix always working to reduce costs.
Price, produce, send, and track all MRP purchase orders. Negotiate vendor contracts yearly as well as addressing cost reductions. Quote all expense items to assure the lowest costs possible. Streamline purchasing procedures to cut down the number of vendors being used reducing soft costs. Heading up controls to track PPE and high-end cutting tools, taps and other disposable items via a vending machine program. Track market trends to assure we are purchasing the highest quality at the lowest prices available.
Set up processes to assure all needs are completed in a standardized manor saving time and money throughout the purchasing process.
Inside Sales and Product Specialist
Sypris Tube Turns - Louisville, KY February 2020 to June 2021
- Inside Sales: Support outside sales and inside staff to assure customer satisfaction and upselling products as needed. Process customer orders, Track production and delivery of products and trouble shoot any issues as they arise. Participate in daily staff meetings to analyze movement of production jobs through the system assuring any issue that come up is handled in a timely manner to ward off any delays. Interact daily with the customer to handle issues of damaged material, late deliveries and any other issues to assure no down time is experienced for the customer and facilitate claims for accurate credits and returns. Handle backup of all reps when absent allowing me to be able to handle all aspects of the business.
Inside Sales Manager and Purchasing Specialist
Neill-LaVielle Steel - Louisville, KY September 2017 to February 2020
- Inside and Outside Sales: Support staff to assure customer satisfaction upselling products as needed. Process customer orders, using customer forecasting and analyzed usage for manufacturing set up, production and delivery of products. Acknowledge customer needs and upsell other items needed for their jobs.
Interact daily with the customer to handle issues of damaged material, late deliveries and any other issues to assure no down time is experienced for the customer and facilitate claims for accurate credit, scrap, and returns. Handle all customer needs including purchasing stocked and hard to find steel items as needed. Identify, procure and sell all manner of steel and industrial supplies to assure continued production at client facilities. Handle backup of all reps when absent allowing me to be able to handle all aspects of the business.
Purchasing: Negotiate pricing and delivery schedules with vendors assuring profitability and on time service. Analyze and track orders to assure shipments and receipts are processed in a timely manner.
- Processing: Set up standard processes to assure cohesive functions within our department. Manage parts and inventory part numbers to assure items are set up, priced, and converted correctly. Handle productions, parts and service management within our P21 system. Analyze material being sold to determine items needing to stock and those to drop from our line.
Senior Inside Sales Account Specialist
Steel Technologies - Louisville, KY November 2013 to January 2017
- Inside Sales: Supported staff to assure customer satisfaction including upselling of products as needed. Processed customer orders, using customer forecasting and analyzed usage for manufacturing set up, production and delivery of products. Interacted daily with the customer to handle issues of damaged material, late deliveries and any other issues to assure no down time is experienced for the customer and facilitate
claims for accurate credit and scrap, and returns.
- Purchasing: Controlled inventory flow through working with the customer and analyzing historic needs to assure inventory levels. Also interacted with purchasing to keep inventory coming in on an as needed basis in order to keep costs down. Searched within our system and to outside suppliers for spot buys to cover emergency needs.
- Logistics: Track sales and material movement to assure customer needs are met in a timely and quality assured manner.
Sales and Rental Support
NES Rentals - Louisville, KY March 2013 to November 2013
- Negotiate rentals: Negotiated and quoted rental pricing, sales, and freight of construction equipment.
- Marketing: Developed a marketing plan targeting specific industries for specialty equipment needs.
- Customer Service: Handled all customer needs including finding specific equipment within the NES network, setting up shipping to our facility from sister companies and delivering to our customers. Fielded customer complaints and problems, resolving as needed to assure their satisfaction.
- Support: Supported the rental and management staff where needed to assure customer and corporate satisfaction.
Senior Inside Sales Manager and Administrative Assistant to the Vice-President
Shinsho American Corporation - Novi, MI October 2002 to September 2011
- Administrative Assistant to the Vice-President:
Handled setting up meetings, travel plans and company events. Worked as leas an between Japanese and American culture needs both for business and personal needs.
Manage 4 inside sales staff.
- Purchase Orders, Payables and Receivables: Negotiated and tracked pricing to
assure the lowest possible pricing. Processed purchase orders to vendors. Payables and
receivables were processed thru this position assuring all costs agreed with contracts as well as invoicing to our clients.
- Customer Service: Handled all customer needs including emergency material needs, complaints about bad material and problems customers could not resolve with their processors. Purchased material and or machinery as needed to fulfill customer needs.
- Support: Provided sales and customer service support to manufacturing customers and vendors. Researched and tracked cost, initiated cold calling of new customer base, searched out new vendors and catered to the needs of my clients to fulfill the needs of the sales staff. Handled sales and price quotes as needed.
- Logistics: Negotiated logistic, customs and general contracts to assure minimal cost
and maximum efficiency for Shinsho and our clients. Handled logistics of vessels, barges and trucking to move our material from the manufactures in Japan, China and Taiwan, to our clients in the US, Canada and Mexico.
- Customs Compliance: Set up all paperwork for customs compliance including assigning the HTS codes and filing the ISF paperwork and NAFTA paperwork. I worked directly with our brokers to insure all filings were compliant.
Service and Parts Manager
Cougar Sales and Rental 248-***-**** 1997 to 2002
- Negotiate rentals: Negotiated and quoted rental pricing, sales and freight of construction equipment.
- Parts Management: Managed parts inventory, purchasing and returns. Set up an order procedure based in sales history and seasonal needs. Returned $100,000.00, retail worth, of Honda parts sitting on the shelves for years. Set up ordering procedures for diamond cut blades to keep inventory at a minimum and needs at a maximum.
- Service Manager: Managed 4 mechanics for repairs on concrete construction machinery as well as generators and small earth moving machinery. Quoted repairs on all equipment.
- Sales: Sold concrete mixers, ride on trowels, small earth moving equipment, generators, diamond and abrasive blades as well as hand tools. Merchandised the sales floor.
Education: 2 years of higher education. Art Institute of Ft Lauderdale, 1 year
Wright State University, 1 semester in engineering and mechanical design
School Craft College, CAD coursework
Lawrence Technology, Construction Law, 1 class
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