PROFILE

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Excellent organizational and time management skills.

Exceptional communications skills

Amazing problem solving mentality.

Detail-oriented and self- starter with demonstrated success in previous positions.

Highly trainable with ability to learn and open to taking on new projects.

Strong multitasker.

Impeccable interpersonal skills.

Strong ability to work independently and as a team.

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

EXPERIENCE

NEW JERSEY DEPARTMENT OF LABOUR

customer Service Representative 07/2021- till date

Handle incoming calls and outgoing calls.

Provides accurate information in response to customer inquiries

Actively educated and advised callers according to guidelines.

Document calls according to guidelines.

AMAZON LOGISTICS

Non-inventory receiver 05/2020 – 6/2021

Off-load,inspect and verify receipt of goods against actual order.

Accurately and adequately store away non-inventory goods.

Shipping( returns, transfers and special requests) of non –inventory supplies.

Interface with suppliers and drivers to insure accurate receipt of paperwork(BOL) and physical goods.

Enter receipts and transfer into oracle.(data entry)

Perform accurate daily, weekly and monthly inventory cycle counts(which includes consumable supplies, personal protective equipment and devices used within the building.

Send out damaged devices for repairs.

Research missing non-inventory shipments.

Accurately enter weekly/month end cycle counts into Oracle

Administer the flow of non-inventory commodities, supplies,consumables,PPE and tools.

Evaluate restocking and purchasing requirements with the supervisor .

QEEMY KAY LLC

Administrative Assistant 11/2018 – 02/2020

Provided the manager with complete and timely background information on all telephone calls and correspondence

Provided routine administrative support to staff to facilitate timely communication of information.

Created and maintain files and records (including electronic files)

First point of contact for all administrative and special projects.

Prepared and type routine and confidential correspondence and memos

Updated office policies and ensure compliance with them.

In charge of telephone calls, responded to queries.

Distributed incoming and outgoing mail.

Assisted with all projects as needed.

LAGOS STATE INTERNAL REVENUE SERVICE

Administrative Officer 07/2014 – 06/2018

• Generated and sent weekly/monthly reports to Directors within the agency to monitor the level of progression and to ensure productivity within the agency.

•Sorted, registered and distributed incoming and outgoing mails.

•In charge of telephone calls and responded to enquiries made via the telephone.

•Inputted taxpayers and tax audit consultants correspondence into the database(data entry).

• Advised and enlightened walk-in prospective taxpayers on different tax laws/practices and regulations.

KAYODE OYELADE & CO

Legal Counsel 06/ 2009 – 05/2011

•Conducted research and writing on statutes and corresponding administrative regulations.

•Acted as lead counsel for clients in family and corporate matters before courts.

•Processed summons, subpoenas, motions and appeals to facilitate timely court proceedings.

•Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.

•Resolved post-judgment litigation settlements and default judgment orders in favor of clients.

•Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.

EDUCATION

University of Lagos, Nigeria.

Master’s in law – 2011

Olabisi Onabanjo University, Ogun State, Nigeria.

LLB, 2006

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