SR CSS Emergency Customer Care
Resume:
Angela Trager
Ottawa, KS *****
**************@***********.***
To obtain a position with a customer service orientated company with opportunity for advancement Authorized to work in the US for any employer
Work Experience
SR Emergency Customer Care
EMERGENCY DISPATCH, FERRELLGAS
October 2013 to Present
Receive calls regarding gas leaks or customers out of gas. Create orders and then contact on call drivers or technicians to respond whether it is to stop a gas leak or fill a customer's tank. I take online payments and lift credit holds and I am a trainer for new employees. I conduct interviews and do reports daily. I supervise shifts, make sure tasks are finished and do QAs and coaching as needed. Assistant Manager
Old 56 Family Restaurant - Ottawa, KS
September 2012 to June 2013
OLD 56 FAMILY RESTAURANT
I managed the front of the house along with closing procedures and counting money and making bank deposits. I handled payroll and employee schedules. Programming the P.O.S. system such as changing menu items and pricing was an occasional duty. Ordering and receiving along with reports were weekly duties.
Education
Certification in Medication Aide
Neosho County Community College - Ottawa, KS
August 2012 to May 2013
Certification in NURSING ASSISTANT
NOESHO COMMUNITY COLLEGE - Ottawa, KS
September 2010 to December 2012
High school diploma or GED
Skills
• Computer Applications
• Responsible
• Team Player
• Great phone etiquette
• Empathetic and know how to deal with difficult customers.
• Assistant Manager Experience
• Medication Administration
• POS
• Vital Signs
• Microsoft Office
• Salesforce
• PeopleSoft
• Home Care
• Caregiving
• Patient Care
• CSS
• Meal Preparation
• Agile
• Customer service
• CRM software
• English
• Typing
• Customer support
• Medical terminology
• VPN
• Documentation review
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