adr6s3@r.postjobfree.com

Education Qualification: Bachelors in HR management, Office Practice, Literature and Psychology at Mangalore University, India

Summary of Qualifications:

·Ability to communicate clearly and effectively, organize work, manage assignments and achieving goals

·Good customer relation skills and phone etiquette.

·Ability to perform simple computation, record keeping, filing, bookkeeping, faxing, and emailing.

·Exemplary problem-solving skills; able to identify problems and implement corrective processes.

·Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the task and objectives to reach deadlines.

·Ability to communicate in different languages.

·Self- motivated and able to adapt to constant change in workflow.

·Good at Time and budget Management

·Notary Public of the State of Texas.

Computer Skills: Microsoft Word, Office, Excel, Power point, Outlook, MR8, Spiral 20, Cboard, Citrix Cerner and Epic database software, Data Entry.

Work Experience:

Baylor Scott & White Tx, July 2022 - present

·Schedule, reschedule and cancel physician appointments for post-discharge follow up.

·Compile patient information such as diagnosis, reason for appointment procedure, medications, allergies and other applicable information prior to scheduled appointment or procedure.

·Schedule appointments at patient hospital bedside, if possible and confirm with patient and family all scheduled appointment dates and times. Also ensure appointments or procedures are placed onto the discharge orders and instructions.

·Ensure all appointments are linked to correct case, guarantor, and insurance plan.

·Manage the unit scheduling orders work queue, ensuring that all orders are linked to appointments or procedures for follow up care after hospitalization.

·Copy, print and transfer medical information to post-acute services, providers and payors after release of information obtained from patient or legal representative of patient.

·Create memos and letters for patients as requested by physician or other hospital care providers.

·Arrange ambulance and wheelchair transportation for patient discharges and hospital transfers as needed.

·Review and complete Medicare Important Message Notice of Hospital Discharge with all inpatient and behavioral health hospital admissions for Medicare beneficiaries in hospital greater than 48 hours.

·Verify and update patient demographics, insurance status, and other relevant patient information.

Reseller/ E-Commerce July 2020- June 2022

·Reselling through Ebay, Amazon and Local.

·Research potentially profitable products for re-sale.

·Established measurable goals and key performance indicators to drive productivity.

·Ensure all items and listings are in compliance with the standards set by the companies.

·Addressing customer’s questions and concerns in a timely manner and providing excellent customer service.

·Keeping track of inventory.

·Bookkeeping, processing cash and card payments.

·Negotiated and closed deals and met goals.

·Provided customers with detailed information about available services and products.

·Suggested appropriate products and answered questions for customers.

Baylor Scott & White Health - Temple, TX Jan 2020 to May 2020

Administrative Assistant

·Answered phone calls and maintained contact lists.

·Organized and scheduled meetings and appointments.

·Produced and distributed correspondence memos, letters, fax, and forms.

·Assisted in the preparation of doctors scheduled reports.

·Submitted and reconciled expense reports.

·Provided general support to visitors and information by answering questions and requests.

·Researched, created presentations, prepared general and Epic reports.

·Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

·Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

·Contributed to team effort by accomplishing related results as needed and handled multiple projects.

·Carried out administrative duties such as filing, typing, copying, binding, scanning.

·Organized travel arrangements for senior management and Doctors.

·Wrote letters and emails on behalf of other office staff and doctors.

·Booked conference calls, rooms, taxis, couriers, hotels. Covered the reception desk when required.

·Maintained computer and manual filing systems.

·Handled sensitive information in a confidential manner.

·Replied to email, telephone, or face to face enquiries.

·Resolved administrative problems when needed and sorted out and distributed incoming and outgoing mail.

AdventHealth Central Texas Jan 2019 – Jan 2020

Administrative Assistant

· Assisted admission nurses with patient initial registration using the Citrix, Cerner Software system.

·Updated Patient health records requested by the supervisors, nurses, and physicians.

·Answered queries and ensured quality customer service to patients.

·Ensured compliance with HIPAA policies that maintain confidentiality of all communications and documents.

·Ordered forms and supplies for the departments and updated monthly bulletin boards.

·Verified insurance and billing information.

·Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy.

·Provided clerical support to the Director, doctors, nurses, patients, and techs as needed.

·Communicated appropriately and clearly to patients, co-workers, office managers and physicians.

·Coordinated communications, track and follow up on requests, and identify those of importance which require immediate attention.

·Typed documents such as correspondence, drafts memos and emails. Opened and sorted incoming correspondence.

·Entered accurate demographic and financial information and updating each visit

·Called patients to remind them of the need to visit their provider

·Scanned in documents and made sure all needed documents and authorizations are completed and signed

·Checked that reappointments have been scheduled by Clinical staff

·Verified eligibility and Scheduled Appointments efficiently and effectively

·Entered Charges and took copays and cash, check, and credit card payments.

Baylor Scott & White/Aramark, Temple TX October 2017- Jan 2019

Administrative Assistant

·Communicated effectively with patients, family, and staff regarding the patient's diet.

·Entered patient menus into CBORD daily to ensure patients receive correct meals.

·Processed all patient menus, diet orders, diet changes, and telephone messages as well as maintained records for the diet office.

·Maintained nutritional standards to administer appropriate diets to patients.

·Adjusted to varying shift start time and rotating weekend.

·Coordinated with intra- and inter-department.

·Maintained an efficient Dietetic Service Communications.

·Coached to administer in the diet office, coordinated and interacted with patients and nursing staff.

·Collected diet change sheets from each of the nursing units prior to each meal service via fax.

·Provided the best customer service to all patients.

·Prepared patient menus and communicated with all levels of the department.

·Familiarized with hospital settings with knowledge of diets and diet restrictions.

·Obtained and addressed patient and family feedback in conjunction with other department managers sustaining cooperative working relationships.

·Turned complaints into patient and customer satisfaction.

·Verified patient’s allergies using Epic database and documented them.

Keais Records Service, Texas June 2013 – July 2017

Records Retrieval Specialist Remote

·Was responsible for the end-to-end process of collecting medical and legal records and other associated documents deemed necessary by the clients. (Attorney’s office)

·Worked the assigned caseload of subject documents and was responsible for obtaining the records within the service level agreement, contractually agreed upon with the client.

·Confirmed request packets have been received by custodians of records.

·Made follow-up calls to custodians to ensure requested records are collected in a consistent time frame and contacted them on incomplete records, performing additional research if required.

·Processed correspondence associated with obtaining records from custodians.

·Conducted additional research from existing records to identify any additional record types.

·Communicated with managers via email or telephone regarding priority subjects

AL Qabas Newspaper, Kuwait Aug 2007-Jan 2011

Administration Assistant Manager

·Solved day by day problems and provided the highest level of administrative and editorial Support.

·Handled correspondence, memoranda, reports, managed calendars, coordinated travel schedules, managed hotel and airline booking.

·Accomplished staff results by communicating job expectations, coordinated, and enforced systems, policies, procedure, and productive standards.

·Managed software Spiral 20 which maintained the expense, color and space used, profits and loss made on advertisements.

·Accomplished financial objectives by estimating requirements and prepared the annual budget.

·Handled all payroll activities and ensured posting checks before month end.

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