María G. Mustafá

Palm Beach Gardens, FL *****

adr6rw@r.postjobfree.com

561-***-****

• Highly trained Office Manager with 10+ years experience responsible for the overall daily operations of an office environment that includes staff management, development and customer service.

• Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions.

• Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

• Experienced Assistant Store Manager with strong leadership, problem-solving, time-management and organizational skills that have been honed and expanded in a large customer focused retail environment.

• Responsible, dedicated Stock Associate with more than five years of experience processing store shipments, organizing the stock room and labeling and scanning merchandise.

• Hardworking Cashier with 3 years of experience providing quick and efficient service to customers, accompanied by a proven track record of professionalism and maintaining a welcoming environment. Authorized to work in the US for any employer

Work Experience

Server/Bartender

Marroit Hotel - Palm Beach Gardens, FL

July 2022 to Present

• Worked at a restaurant

• Handled a high volume of customers regularly

• Welcomed guests as they arrived

• Took orders

• Served food

• Checked on guests frequently

• Set up payments by POS

• Kept the restaurant clean and sanitary

• Bussed tables

• Served alcoholic beverages, espresso, mixed drinks and food

• Worked lunch, dinner, late night and closing shift Store Manger

OXXO CARE CLEANERS - Palm Beach Gardens, FL

January 2021 to August 2021

• Complete store operational requirements by scheduling and assigning employees; following up on work results

• Respond to customer complaints and comments

• Update colleagues on business performance, new initiatives and other pertinent issues

• Contribute to team effort by accomplishing related results as needed

• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

• Secure merchandise by implementing security systems and measures

• Protect employees and customers by providing a safe and clean store environment

• Maintain the stability and reputation of the store by complying with legal requirements General Manager

Timberland- Planet Sports- Woman Secret - Puerto Ordaz, Bolívar 2014 to 2018

• Recruiting, interviewing, hiring, disciplining and firing staff at the store

• Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store

• Training new employees and providing ongoing education for employees

• Evaluating staff based on performance-based metrics

• Setting criteria for staff, such as sales performance and customer approval or complaints

• Ensure the store remains clean and presentable at all times.

• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

• Giving staff financial goals and sales targets to meet on a scheduled basis

• Managing the store, both retail and company, inventory, including loss prevention through theft and breakage

• Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers Office Manager

PINBOWL GUAYANA CA - Puerto Ordaz, Bolívar

2012 to 2014

• Schedule meetings and appointments

• Organize the office layout and order stationery and equipment

• Maintain the office condition and arrange necessary repairs

• Organize office operations and procedures

• Coordinate with IT department on all office equipment

• Ensure that all items are invoiced and paid on time

• Manage contract and price negotiations with office vendors, service providers and office lease

• Manage office G&A budget, ensure accurate and timely reporting

• Provide general support to visitors

• Assist in the onboarding process for new hires

• Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)

• Liaise with facility management vendors, including cleaning, catering and security services

• Plan in-house or off-site activities, like parties, celebrations and conferences Accountant and Administrative Assistant

Inversiones Cachamay - Puerto Ordaz, Bolívar

2004 to 2012

• Book meetings and schedule events

• Order office stationery and supplies

• Maintain internal databases

• Submit expense reports

• Keep employee records (physical and digital)

• Maintain a filing system for data on customers and external partners

• Prepare regular reports and presentations

• Organize, store and print company documents as needed

• Answer and redirect phone calls

• Make travel arrangements

• Handle queries from managers and employees

• Update office policies and ensure compliance with them Education

GED in ESL Education

Palm beach high school community college - Palm Beach Gardens, FL May 2022 to Present

Bachelor's degree in Business Administration

Universidad Católica Andres Bello Venezuela - Puerto Ordaz, Bolívar 1999 to 2004

High School Diploma

Colegio Nazareth - Puerto Ordaz, Bolívar

September 1994 to July 1999

Skills

• Administrative Skills (10+ years)

• Human resources management (10+ years)

• Spanish (10+ years)

• Bilingual (5 years)

• Project management (2 years)

• Windows (10+ years)

• Constant Contact

• Analysis skills (10+ years)

• Recruiting (5 years)

• Benefits Administration (10+ years)

• Office Management

• Proven experience as an Administrator, Administrative Assistant or relevant role (10+ years)

• Payroll (10+ years)

• Employee Orientation (10+ years)

• Financial Report Writing (3 years)

• Excellent organizational and time-management skills (10+ years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Public relations (10+ years)

• Customer service (10+ years)

• Management (10+ years)

• Front desk (10+ years)

• Typing (10+ years)

• Computer skills (10+ years)

• Sales administration (10+ years)

• Salesforce (4 years)

• Inventory management (10+ years)

• Inventory control (10+ years)

• Account Reconciliation

• Purchasing

• Employee Evaluation

Languages

• English - Intermediate

• Spanish - Fluent

Certifications and Licenses

Certified Public Accountant (CPA) (VENEZUELAN LICENSE) 2004

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