Data Entry Customer Service
Resume:
PROFESSIONAL OPERATIONAL MANGER
Enthusiastic - Personable - Self-Motivated
EXPERIENCE
Personal Sabbatical
Assistant General Manager
EnMarket Colonial Group
• Assisted the General Manager with various duties to include:
oExpense control
oManaging paperwork
oInventory and shortage control
oManaging vendors
oCash handling and cashier balance control
oManage and oversee beverage and fresh food operation
Retail Supervisor
Spinx Inc.
04/2020-12/2020
• Overseen merchandising of the product kept in the store by creating attractive displays, monitoring the back inventory, receiving, and processing merchandise for sale
• Promoted a positive image of the store and assured excellent customer service
• Provided supervision and leadership for the store by monitoring work assignments, providing training, provided timely input on reorder of merchandise
• Cash handling and cashier balance
• Create shift reports to ensure a balance in inventory and cash
• Using the Kronos system for payroll, time, and attendance
• Greet every customer pleasantly, with a smile and positive attitude, and always offer ways to assist them, such as using pumps, locating merchandise, buying a car wash (where offered), and thanking them for visiting the store
• Ensured the store was always presentable by completing cleaning tasks assigned such as windows, doors, counters, floors inside and out, restrooms, food service areas, and merchandise shelves
• Monitor all areas of the property during the shift to maintain safety, cleanliness, adequate product, service standards, and integrity
Tyson Foods:
Shipping Supervisor
April 2017 to August 2019
Noel, MS
•Directed and motivated team of 12 on a 12 hour shift to load trucks correctly and pull the correct order out for shipping
•Monitored employee performance and safety while conducting retraining to correct any issues and to optimize productivity
•Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
•Established and enforced clear goals to keep all employees on same level and working collaboratively
•Identified and corrected performance and personnel issues negatively impacting team and business operations
•Coordinated with internal departments to maximize operational efficiency across production and administrative areas
•Enhanced group productivity by 90% with development and implementation of new safety strategy
•Monitored equipment efficiency, checked materials supplies, and coordinated manpower requirements to meet expected demand
Labeling Supervisor
April 2016-April 2017
Noel, MS
•Supervised 96 team members on a 12 hour shift
•Conducted daily morning meetings on schedules, job placements, and exercises
•Communicated productivity for the previous day and what is expected for the new day
•Approved time and attendance, discipline notifications, prearranges agreements, overtime, vacations and grievances
•Monitored employee performances and created performance plans when needed in order to optimize productivity
•Labeled packages of chicken, checked the film for holes, check tare weight for correct prices, checked machines to proper performances
•Managed 0% on workmen’s compensation and work related injuries during time as supervisor
Shipping/Billing Clerk
July 2010 to April 2016
Monroe, NC
•Ensured Bill of Landing was sent with each load.
•Inspected each load before allowing load to leave premises
•Contacted several dispatchers to locate carriers for each load
•Examined contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
•Prepared documents such as work orders, bills of lading, and shipping orders to route materials
•Conferred and correspond with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications
•Contacted carrier’s representative to make arrangements and to issue instructions for shipping and delivery of materials
CONTACT
Woodruff, SC 29388
*******.*******@*******.***
QUALITIES
•10+ years billing/shipping
•20+ years customer service experience
•10+ years Administrative Support
•10 years Data Entry, Inventory Control, Cycle Count, & Problem Resolution
•3 years sales experience
•Microsoft Office proficient, 45+ wpm typing speed
•Detail-oriented & organized
•Strong analytical, problem solving, and decision-making skills
•Experience with SAP
•Experience with Braille Machine
•Flexible with excellent time management and prioritization skills
•Certified forklift operator
•Cross-functional
EDUCATION
UNIVERSITY OF SOUTH CAROLINA LANCASTER
Associate of Science, 2010
YORK TECHNICAL COLLEGE
Associate of Business, 2004
YORK TECHNICAL COLLEGE
Associate of Management, 2002
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