Assistant store manager of sales & customer experience

Tenured professional with experience in sales associate and manager talent

development, driving sales growth through business strategy, merchandising and customer experience. Proven track record of developing million dollar sellers. Beauty Brand Leader, Victoria’s Secret - 2008-Present : Dallas, TX Have held multiple positions in multiple locations: Selling Supervisor, Selling Manager, VS Lingerie Brand Leader

Have held positions in volume bands ranging from $3-$15 million Lead the sales floor and Drive store results through selling and team development, role model best-in-class selling behaviors, lead and inspire associates to perform and deliver extraordinary selling results, own the cash wrap experience through management/coaching of cashiers, responsible for recruiting/hiring top talent, responsible for supporting the Store Manager to foster an environment where excellent customer service and strong associate engagement prevent shrink, responsible for execution of merchandising strategies every other week to impact 20% of total store business, run the entire sales floor for 2-6 hours per day to drive results, responsible for leading a team of 25 associates that flexes up to 50 during peak timeframes

Lead Dispatcher, Bruister & Associates - 2006-2008 : Meridian, MS Top dispatcher within a call center with the ability to answer about 200 calls per shift-and keep them under 4 minutes, inclusive of customer resolution calls. Responsible for time keeping of technicians on site for work orders, responsible for maintaining retention quotas for customers: reviewing contracts to save them money, up-sell bundles to include equipment protection, ensure customer satisfaction surveys were completed to gain insight on areas of improvement, responsible for managing a team of 10 Dispatchers and randomly listen in on customer calls to ensure service quality control

Education

Meridian School of Cosmetology - 2006

Meridian High School — High School Diploma, 2005

214-***-****

***************@*****.***

716 Forest Creek Drive,

Desoto TX 75115

CERRITA MILLER