Data Entry Service Representative
Resume:
LaToya Lansdowne
Hagerstown, MD 21740
**********@*****.***,
Professional Summary
Highly-qualified, professional and Licensed Insurance Customer Service Representative available to fill a position with a reputable company, expecting room for advancement. Core Qualifications
● Great understanding of the Life Insurance life cycle
● Understanding of Life Insurance policies, procedures, coverage, prices etc.
● Exceptional customer service skills with customers as well as providers
● Proficient in MS Office and data input programs used to collect insurance information
● Thorough and meticulous in all paperwork and data entry
● Problem solving skills needed to assist customers with claims
● Excellent mathematical skills for easy calculations
● Proven loyalty with company and department growth
● Hold an active Life Insurance License in 10 states Experience
Customer Service Representative/Claims Representative 8/1/2014 – 06/30/2019
Legal & General America
Frederick, MD
● Train new representatives in processing change requests
● Created training materials to assist in training
● Collected and updated customer information to ensure coverage was correct
● Entered customer service notes into customer files after any contact for future reference
● Serviced an Elite Book of Business for Company A-List customers
● Received calls from customers and assisted in taking initial claims information
● Responsible for analyzing and processing insurance claims
● Reviewed insurance coverage to ensure that claims were paid correctly
● Ensured that interest was paid correctly on all claim payments
● Assisted customers in filing claims as well as making and receiving payments Data Entry Coordinator for First Data (Temporary Employee) 08/2011 to 07/2014
Aerotek Staffing Services
Hagerstown, MD
● Maintained database by entering new and updated customer and account information
● Prepared source data for computer entry by compiling and sorting information
● Established entry priorities
● Processed customer and account source documents by reviewing data for deficiencies
● Assisted in the training of new data entry coordinators Customer Service Representative and Personal Lines Producer 8/2009 to 08/2011
Bitner Henry Insurance
Hagerstown, MD
● Worked with existing client and potential clients to become a “trusted advisor” and “consultant”
● Coordinated with other company personnel to proactively cross sell additional lines of coverage
● Responsible for answered customer phone calls and answering customer questions
● Met with potential customers to explain all insurance options
● Prepared quotes to present to potential customers
● Collected and updated customer information to ensure coverage was correct
● Maintained my Property & Casualty License
● Entered customer service notes into customer files after any contact for future reference Customer Service Representative & Personal Lines Producer 01/2005 to 06/2008
Strickler Agency, Inc
Chambersburg, PA
● Participate in special projects, committees and any efforts to improve the agency and its' operation
● Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists
● Maintains a cordial and effective relationship with co-workers, carriers, vendors and other business contacts
● Continue to develop relationships with Insured
● Develop, follow, and complete sales objectives
● Make sales presentations to prospective and existing clients on new and renewal business
● Identify, develop and maintain list of insurance prospects Education
Liberty University - Lynchburg, VA 2011 - 2013
Master of Arts Management and Leadership
Liberty University - Lynchburg, VA 2008 - 2011
Bachelor of Science Business Management
Professional Skills
● Currently hold a Life & Health Insurance License in the state of Maryland and nine other states
● Highly motivated with a strong work ethic; able to work independently and with minimal supervision
● Solid technical ability to identify, create and present data critical to risk management consultation
● Strong understanding of professional and industry standards and practices
● Detail oriented with strong analytical, problem solving, and negotiation skills
● Strong aptitude for interpretation of coverage forms, contractual agreements, and financial statements
● Disciplined, reliable with a passion for the insurance industry
● Proficiency in Excel, PowerPoint, and MS Outlook
● Resilience to sell and cope with rejection
● Exceptional verbal, written, communication, and presentation skills REFERENCES AVAILABLE UPON REQUEST
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