Data Entry Customer Service
Resume:
Elizabeth Frazier
Oklahoma City, OK *****
**************@*****.***
I have over 10 years of experience, as a Customer Service, as a Collections Representative and as a Customer Service Associate (CSA) in industries including Home Furniture, Furnishings, and car rentals, Communications handle multiple priorities and task utilize effective verbal and written communications skills in highly emotional situation, work with minimal supervision. I'M self motivated, flexible, versatile and professional
Work Experience
Collections Specialist
Sprint PCS Call Center - Oklahoma City, OK
February 2019 to August 2022
Used software tools including: MS OUTLOOK AND WORD Arranged for debate repayment. Established repayment schedules. Recorded and updated information about the financial status of customers and collection efforts. Deleted records of deceased customers. Received payments and posted amounts paid to customer accounts. Maintained knowledge of state and federal laws relating to billing and collection procedures. Located and notified customers of delinquent accounts by telephone. Proceeded with unresponsive customers by ordering service disconnection.
• Assisted customers with a warm and professional attitude Customer Service Associate (CSA)
HERTZ - Oklahoma City, OK
February 2014 to February 2019
Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls from customer or client base. Recorded details of customer transactions. Effectively identified customer concerns over the phone. Maintained effective working relationships with customers, sales personnel, internal departments. Maintained a positive and professional phone demeanor. Performed office duties such as data entry. Customer Service Representative (CSR)
William Sonoma - Oklahoma City, OK
September 2009 to January 2014
Spoke with customers by phone. Provided information about products and services. Took and recorded orders. Received and processed incoming phone calls from customer or client base. Recorded details of customer inquiries. Effectively identified customer concerns over the phone. Responded to customer inquiries. Communicated with a clear, distinct voice. Maintained effective working relationships with customers, stores. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.
• Assisted customers with questions
Skills
• Sales
• Sales Support
• Negotiation
• Accounts Receivable
• Customer Service, Microsoft Office, Microsoft Outlook, Sales Support (10+ years)
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