Data Entry Customer Service

Afnan Adel

*** ******* **, ******* ******, IA *1503

Ph: 402-***-**** / E-mail: *************@*****.***

Objective:

Experience in creating enthusiastic, welcoming environments for both team members and customers in multiple professional environments. 5+ years working in local-network programming. 5+ years of management experience including HR, sales, and cellular services. Punctuality, reliability, and kindness are key traits that I find great value in. I believe that, if given the opportunity I would be prepared to prove my quick learning ability and eagerness to fill the position.

Skills:

●Bilingual individual, strong interpersonal skills, problem solver, networking skills both online and in-person, self-motivator

●Operation of PC windows-based computers, MS Office Suite, MacOS & iOS.

●Extensive experience in management

Experience:

Shift Assistant Manager- Starbucks: June 2021- Current

Assisting the store manager in executing store operations during scheduled shifts.

Responsible for modeling and acting in accordance with Starbucks guiding principles.

●Executed store operations during scheduled shifts. Organizes opening and closing duties as assigned.

●Followed up with the baristas during the shift to ensure the delivery of legendary customer service for all customers.

●Followed the Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Sortation Associate- Amazon: Dec 2019- June 2021

●Coordinated and communicated the stowing, sorting, shipping and delivery process of packages in the warehouse to assigned team members.

●Met deadlines and expectations of processing and delivery standards to customers around the Midwest and surrounding areas close to the facility.

●Utilized daily pressures and challenges as goals to grow alongside team members.

●Adapted to high work demands and ensured team members were tasked effectively throughout the facility.

Manager at US Cellular – Feb 2013- Jan 2015

●Managed performance of team members by conducting performance appraisals and recommending promotions.

●Proactively maintained organizational skills and demonstrated high customer service.

●Assisted back-office procedures, including hiring and other employment processes.

Manager at BR Cancer Charity – Jan 2010- Jan 2013

●Data entry of expense control and payroll of employees.

●Developing creative plans to increase sales and report results on a continuous basis.

●Worked closely with HR to discuss development of company vision, team, and goals.

Education:

●Bachelor of Arts: Industrial Organizational Psychology

oIndustrial and Organizational. Minor / Journalism and Media Communication (JMC)

oUniversity of Arizona/ University of Nebraska, Class of 2020

References: Available upon request.

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