Sales Associate Customer Service
Resume:
BRITNEY G.
*.*****@*******.***
CAREER PROFILE
Dedicated skilled professional. Excellent communication and administrative skills. Will create a positive bond with colleagues. Determined to achieve customer satisfaction. Highly motivated to learn and share my knowledge with you.
PROFESSIONAL SKILLS
●In-depth knowledge of hospital, long-term care and rehabilitation functions, as well as the trends in nursing and health
●Exceptional analyzing and prioritizing
●Ability to multitask simultaneously and speak effectively with physicians, nurse, patients and others
●Performs work independently with minimal supervision
●Problem solver with attention to detail
●Excellent written and verbal communication skills
●Effective time management and organizational skills
●Focus on details and the ability to learn quickly and accurately
●Team player with intuitive social and communication skills
●Open minded with the ability to work in fast paced environments
●Operate systems such as, Epic, Microsoft Office and trained in Cernerbridge, eager to learn other systems required
WORK EXPERIENCE
March 2019-October 2022 UPS
Proactive Response Customer Service Rep
●Utilized the Proactive Response and electronic tracking applications to determine the status of each at-risk or delayed package, including prior actions taken and future actions required
●Followed established standards and customer-specific UPR procedures to resolve situations to exceed customer needs
●Handled outbound and inbound telephone calls and emails from internal and external customers
●Partners with Package Operations Management to facilitate resolution of delayed packages
●Followed written procedures to identify and perform best course of action
April 2018- December 2018(INTRASTAFF agency of Hopkins) Johns Hopkins Hospital
Patient Care Technician Float
Worked on various units such as Gastrointestinal, Neurology, Surgical (general and trauma) Cardiac, Oncology, Hematology and Med-Surg
●Provide exceptional care to critically ill patients
●Observe, assess and document patient vital signs
●Actively participate in codes administering CPR
●Phlebotomy, Recording EKG 12 and 5 lead, insert nasogastric and Foley catheters
●Provide post-mortem care
●Perform necessary services that provide quality care in assisting client or patient in completing personal and oral hygiene needs, including bathing, grooming, skin care, preparation for appointments and daily living (ADL- activities of daily living)
●Monitor and record abnormal and normal data for review by the nurse, as outlined in the care plan. Report any variations from normal readings to nurse in timely manner
●Observe and report minor changes in the patient’s mental, physical and emotional condition to designee nurse
●Specimen collection (fluid intake and output),
●Ambulating and transferring patients to appointments
●Support medical team in responding to their instructions effectively and follow-up, if necessary
●Participate in meetings and in-services
July 2016- December 2018 Univ. of Md Medical Center MICU
Patient Care Technician
●Provide exceptional care to critically ill patients
●Observe, assess and document patient vital signs
●Actively participate in codes administering CPR
●Phlebotomy, Recording EKG 12 and 5 lead, insert nasogastric and foley catheters
●Precept new PCTs to the unit and facility
●Provide post-mortem care
●Perform necessary services that provide quality care in assisting client or patient in completing personal and oral hygiene needs, including bathing, grooming, skin care, preparation for appointments and daily living (ADL- activities of daily living)
●Monitor and record abnormal and normal data for review by the nurse, as outlined in the care plan. Report any variations from normal readings to nurse in timely manner
●Observe and report minor changes in the patient’s mental, physical and emotional condition to designee nurse
●Specimen collection (fluid intake and output),
●Ambulating and transferring patients to appointments
●Support medical team in responding to their instructions effectively and follow-up, if necessary
●Participate in meetings and in-services
December 2014 – July 2016 HCR ManorCare – Roland Park
Nursing Assistant
●Perform necessary services that provide quality care in assisting client or patient in completing personal and oral hygiene needs, including bathing, grooming, skin care, preparation for appointments and daily living (ADL- activities of daily living)
●Monitor and record abnormal and normal data for review by the nurse, as outlined in the care plan. Report any variations from normal readings to nurse in timely manner
●Observe and report minor changes in the patient’s mental, physical and emotional condition to designee nurse
●Ambulating and transferring patients to appointment
●Support medical team in responding to their instructions effectively and follow-up, if necessary
●Precepted new GNA’s to the unit and facility
October 2013 – July 2014 Johns Hopkins Hospital – Baltimore City
Support Associate
●Prioritize and organize work based on situational factors on the unit
●Effective use of resources and cost awareness
●Coordinate and liaise with patients, family members and healthcare team to handle patients’ problems.
●Exercise confidentiality with information of a highly personal nature
●Picked-up and delivered significant packages to respective parties
●Coordinated transportation of patients within the hospital
●Served as a backup for front desk as needed
●Assisted in routine maintenance of a safe and healthful environment
March 2011 – September 2011 Naartjie Kids Clothing- Towson, Maryland
Sales Associate/Key holder
●Greeted customers and clients, cashiering, minted P.O.P displays
●Conducted weekly meetings collaborating with team members on store goals
●Skilled at verbal and written communication which build customer relationships
●Responsible for opening store and closing out cash registers to make deposits
●Assisted sales associates on the floor
●Implemented and created curriculum for staff in-service days to help sales associates build better customer service skills
●Maintain appropriate stock levels to supports sales
●Responsible for supervision of employees training and mentoring
●Aided in the production of opening new store locations
●Achieve sales target daily
March 2008 – September 2008 Delia’s Retail Store – Howard County, Maryland
Sales Associate
EDUCATION
Grand Canyon University Bachelor's degree in Health Sciences Patient Care - December 2022
PCT Certification (It Works) July 2016
CNA/GNA Certification (It Works) – November 2014 – Maryland
CPR and First Aid Certified
ACHIEVEMENTS
Co-Chair of the PCT/RN Council
Employee of the Quarter of Spring 2017
Unit Base Award Recipient
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