Ebony Ward

Looking for an administrative Job

Hampton, VA 23669

adr6pi@r.postjobfree.com

757-***-****

I have been doing administration work for over 10 years over the internet. I have been an admin for forums as well as chat sites.

Authorized to work in the US for any employer

Work Experience

Tarot Card Reader

Oranum - Hampton, VA

June 2020 to Present

Take calls and give readings to people.

Use Tarot cards

Clairvoyant

Psychic

Tarot Card Reader

Chatrecruit - Hampton, VA

May 2018 to August 2022

Answered email messages

Took calls and gave reading

Guide

Assurance - Hampton, VA

June 2019 to August 2021

• Confirmed customers information

• Transferred customer to a Licensed agent

• Helped Customer get enrolled in Health care, Life insurance, auto insurance and home insurance Customer Service Representative

Kelly Services - Hampton, VA

June 2019 to June 2020

• Assessed client issues, utilized test scripts, responded to and asked probing questions.

• Clarified technical data in clear terms to nontechnical customers to advance better understanding.

• Troubleshooted Apple hardware which consist of Phones, Pads, Airpods, and Apple watches Temporary Customer Service Representative

Nesco Resource Staffing - Newport News, VA

April 2019 to July 2019

• Assessed client data to investigate issues, develop prospective solutions and preserve quality service.

• Completed Medicaid applications for various aid programs and processed change reports.

• Researched and gathered information, documented all accumulated data into the company's system. Cashier

Goodwill Industries of Southeast Georgia - Brunswick, GA August 2018 to January 2019

• Operated POS system and processed payments including cash, credit or debit card, gift card purchases or refunds.

• Restocked, arranged, and organized merchandise, shelves, racks and bins for optimal appearance

• Addressed inquiries regarding store policies and concerns to promote positive customer encounters. Temporary Customer Service Representative

Adecco Staffing - Brunswick, GA

November 2018 to December 2018

• Responded to customer questions to identify issues and develop potential solutions.

• Educated customers on product availability, current deals and costs, and forthcoming promotions.

• Documented calls and complaint utilizing companies' database. Lobby Attendant

McDonald's - Brunswick, GA

May 2016 to December 2016

• Separated trash and recyclables at end of each shift and discarded items in appropriate containers.

• Securely and effectively handled wide range of cleaning products and solutions.

• Maintained store functionality and cleaned lobby, bathroom and parking area regions to keep buildings neat and organized for faculty and guests.

Maintenance

Love's Travel Stops & Country Stores Inc - Brunswick, GA April 2015 to October 2015

• Dismantled and cleaned gas nozzles.

• Washed linens, towels, toilet items, emptied trash and restocked supplies.

• Sanitized and cleaned showers, locker rooms and restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs. Surveyor

Opinion Access Corporation - New York, NY

March 2009 to November 2009

• Conveyed data from script regarding surveys for project assignment

• Documented responses from survey participants into internal database.

• Utilized speaking skills to deliver questions, prompt responses and complete questionnaires. Customer Service Representative

West Corporations - New York, NY

June 2004 to November 2009

• Responded to customer inquiries via phone, email or chat

• Acknowledged requests for products, services and company-mandated policies and procedures.

• Troubleshooted appliances, analyzed and reported products malfunctions, processed returns and replacements of damaged or missing items.

Administrator

Thugeyez Chat - New York, NY

June 2000 to August 2007

Oversaw the chat groups and made sure the chat ran smooth.

• I kicked people if need be

• I banned people from the chat

• I timed people.

• I also overseed the other admins

Education

High School Diploma

Penn Foster Career School - Scranton, PA

Skills

• Inbound and Outbound calling

• Technical Support

• Telemarketing experience

• Documentation and reporting

• Live Chat

• Troubleshooting

• Help Desk

• Desktop Support

• Network Support

• Windows

• iOS

Contact this candidate