Ebony Ward
Looking for an administrative Job
Hampton, VA 23669
*********@*****.***
I have been doing administration work for over 10 years over the internet. I have been an admin for forums as well as chat sites.
Authorized to work in the US for any employer
Work Experience
Tarot Card Reader
Oranum - Hampton, VA
June 2020 to Present
Take calls and give readings to people.
Use Tarot cards
Clairvoyant
Psychic
Tarot Card Reader
Chatrecruit - Hampton, VA
May 2018 to August 2022
Answered email messages
Took calls and gave reading
Guide
Assurance - Hampton, VA
June 2019 to August 2021
• Confirmed customers information
• Transferred customer to a Licensed agent
• Helped Customer get enrolled in Health care, Life insurance, auto insurance and home insurance Customer Service Representative
Kelly Services - Hampton, VA
June 2019 to June 2020
• Assessed client issues, utilized test scripts, responded to and asked probing questions.
• Clarified technical data in clear terms to nontechnical customers to advance better understanding.
• Troubleshooted Apple hardware which consist of Phones, Pads, Airpods, and Apple watches Temporary Customer Service Representative
Nesco Resource Staffing - Newport News, VA
April 2019 to July 2019
• Assessed client data to investigate issues, develop prospective solutions and preserve quality service.
• Completed Medicaid applications for various aid programs and processed change reports.
• Researched and gathered information, documented all accumulated data into the company's system. Cashier
Goodwill Industries of Southeast Georgia - Brunswick, GA August 2018 to January 2019
• Operated POS system and processed payments including cash, credit or debit card, gift card purchases or refunds.
• Restocked, arranged, and organized merchandise, shelves, racks and bins for optimal appearance
• Addressed inquiries regarding store policies and concerns to promote positive customer encounters. Temporary Customer Service Representative
Adecco Staffing - Brunswick, GA
November 2018 to December 2018
• Responded to customer questions to identify issues and develop potential solutions.
• Educated customers on product availability, current deals and costs, and forthcoming promotions.
• Documented calls and complaint utilizing companies' database. Lobby Attendant
McDonald's - Brunswick, GA
May 2016 to December 2016
• Separated trash and recyclables at end of each shift and discarded items in appropriate containers.
• Securely and effectively handled wide range of cleaning products and solutions.
• Maintained store functionality and cleaned lobby, bathroom and parking area regions to keep buildings neat and organized for faculty and guests.
Maintenance
Love's Travel Stops & Country Stores Inc - Brunswick, GA April 2015 to October 2015
• Dismantled and cleaned gas nozzles.
• Washed linens, towels, toilet items, emptied trash and restocked supplies.
• Sanitized and cleaned showers, locker rooms and restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs. Surveyor
Opinion Access Corporation - New York, NY
March 2009 to November 2009
• Conveyed data from script regarding surveys for project assignment
• Documented responses from survey participants into internal database.
• Utilized speaking skills to deliver questions, prompt responses and complete questionnaires. Customer Service Representative
West Corporations - New York, NY
June 2004 to November 2009
• Responded to customer inquiries via phone, email or chat
• Acknowledged requests for products, services and company-mandated policies and procedures.
• Troubleshooted appliances, analyzed and reported products malfunctions, processed returns and replacements of damaged or missing items.
Administrator
Thugeyez Chat - New York, NY
June 2000 to August 2007
Oversaw the chat groups and made sure the chat ran smooth.
• I kicked people if need be
• I banned people from the chat
• I timed people.
• I also overseed the other admins
Education
High School Diploma
Penn Foster Career School - Scranton, PA
Skills
• Inbound and Outbound calling
• Technical Support
• Telemarketing experience
• Documentation and reporting
• Live Chat
• Troubleshooting
• Help Desk
• Desktop Support
• Network Support
• Windows
• iOS