Front Desk Customer Service
Resume:
Victoria J Burden
. Cell: 615-***-****
Atlanta, GA 30350 Email: ************@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
NASM Personal Trainer and Fitness Nutrition
Certified CPR and First-Aid
Knowledge of the human anatomy as it relates to exercise
The ability to recommend balanced diets to clients, and administer fitness assessments
Capable of teaching clients how to use equipment, proper forms while exercising. Manage clients, membership profiles, and data
Sales and customer service experience
Able to make decisions and no stranger to problem resolution
Ability to handle high-volume fast paced environment
Self-starter requires minimal supervision, a team player and quick study
Dependable with the ability to work with diverse personalities
Multitasking and proven ability to motivate others PROFESSIONAL EXPERIENCE
Bridge Property Management- Assistant PropertyManagement 2021-Current
Overseeing and managing the financial aspects of the community by completing accounting and bookkeeping tasks, preparing financial reports, processing invoices for payment, collecting payments, using the property management software to record, track, and report on all financial workings of the community
Collecting and posting rent, fees, and other payments, preparing daily bank deposits and processing invoices and payables.
Process resident move-outs by reviewing lease terms and notice requirements and processing the disposition in accordance with established procedures and legal requirements. Bridge Property Management- Resident Service Coordinator/Manager. 2021-2021
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Homeowners Advantage- Lead Concierge 2021-2021
Managing the front desk or office area, providing miscellaneous services and information to residents, at their request
Assisting prospective residents, vendors, contractors and visitors as needed
Assist manager and assistant manager with any administrative need Motion Stretch – Stretch Coach 2019-2020(Pandemic)
Deliver one-on-one assisted stretch sessions
Ensure safety of clients in regard to proper stretch techniques
Handle member concerns when applicable.
Assist sales associates and General Manager with studio tour, offsite events, and sales as needed. Workout Anytime - Personal Trainer 2018 – 2019
Lead small fitness groups
One on one trainings
Create schedules
Assist program director with clients, assessments, meal plans, and billing.
Administrator work
Orangetheory Fitness - Sales Representative 2018 - 2019
New member registration
Assist current members with their accounts
Customer service support
Assist with any administrative need
Atlanta School of Massage - Personal Training Intern 2017 – 2018
Design exercise and conditioning programs for multiple clients and small groups
Perform individualized assessments
Implement exercise programs
Suggest lifestyle modifications based on clients personal goals Education
Atlanta School of Massage - Personal Training, Dunwoody, GA 2017-To 2018 Tennessee State University - Masters of Exercise Science 2016-To 2017 University of Tennessee at Chattanooga - Bachelors of Exercise Science 2010-To 2014
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