Customer Service Bank Teller
Resume:
HIRA MALIK
**** *********** **. *********, ** ***18 · 907-***-****
****.********@*******.*** · linkedin.com/in/hira-malik-4326931b2 Passionate Organizational Leadership (Project Management) student with strong interpersonal communication skills and profound emotional intelligence, creating inclusive, efficient teams. Seeking to apply 10+ years of customer service and leadership skills to create fundamentally unified success in a cohesive organization.
EXPERIENCE
MAY 2021 – JAN 2022
HUMAN RESOURCE MANAGER, TARGET CORPORATION
Weekly talent recruitment and conducting new hire orientation/training Implementing workplace and state laws, ethics, and safety Addressing employee conflicts, mediating employee concerns Creating employee training plans
Configuring employee pay, work standards and human resources JUN 2015 – DEC 2019
SHIFT SUPERVISOR, STARBUCKS COFFEE COMPANY
Assisting the store manager in running store operations during scheduled shifts. Opening and closing the store, supervising employees, delegating responsibilities. Developing positive relationships with staff and customers. Strong interpersonal communication with employees and customers. Cash management, ethics and compliance policies. Multitasker, fast worker. Certified barista trainer.
NOV 2018 – OCT 2019
BANK TELLER I, FIRST NATIONAL BANK ALASKA
Providing customer service by completing account transactions. Conducting daily branch tasks and meeting strict deadlines. 2
Complying with bank operations and security procedures through all dual-control functions. Maintaining customer traffic surveys.
Contributing to team effort by accomplishing related results as needed. Answering questions in person and on telephone, referring customers to other bank services. AUG 2014 – MAR 2015
CASHIER, FOREVER 21
Providing an excellent customer experience.
Assist customers in the in-store check-out process. Greeting customers, helping customers, pitching sales promotions, and cashiering. Welcoming customers, answering questions, providing fashion recommendations. OCT 2009 – MAR 2012
SALESPERSON, ISO BEAUTY
Maintaining positive business relationships to ensure future sales. Performing cost-benefit analyses of existing and potential customers. Selling hair products and services using solid arguments to prospective customers. Conducting hair tutorials on customers.
EDUCATION
JAN 2017 - MAY 2021
ORGANIZATIONAL LEADERSHIP – PROJECT MANAGEMENT, BA, ARIZONA STATE UNIVERSITY, TEMPE, AZ
RELEVANT COURSES:
o FOUNDATIONS OF PROJECT MANAGEMENT
o PROJECT LEADERSHIP
o PROJECT COST MANAGEMENT
o ORGANIZATIONAL ETHICS AND DIVERSITY
o PROJECT TIME MANAGEMENT
o ORGANIZATIONAL COMMUNICATION
o PROJECT PROCUREMENT MANAGEMENT
o THEORY PRACTICE OF LEADERSHIP
3
SKILLS
o Teamwork
o Active Planning
o Public Relations
o Highly Organized
o Sense of Urgency
o Customer Service
o Conflict Resolution
o Time Management
o Effective Salesperson
o Emotional Intelligence
o Interpersonal Leadership
o Typist Proficiency 57 WPM
o Negotiation and Persuasion
o Organizational communication
o Intermediate in Spanish
o Fluent in Urdu, Hindi, Punjabi
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