Medical Billing Customer Service

Professional Summary

Hands on, Self-motivated, focused and self organizing professional with experience in managing an entire team and worked on projects that met demanding time restraints and exceeded all expectations. ever ready to learn new things and open to change at any time, with experience in managing a home health company for over 6 years; by focusing on key areas that assist the company achieve its goals and growth. I have excellent work ethics, great interpersonal relationship skills, customer service skills and extensive knowledge of working with different computer software; interested in opportunities in a fast growing company. My greatest strength is commercial awareness which has enabled me to understand what every business needs to grow and achieve its market value.

Certifications:

Certified scrum Master (Scrum Alliance)

Certified Medical Billing and Coding

Certified Nursing Assistant/Home Health Aide

Scrum experience:

- Successfully researched and picked new software for the company and delivered beyond expectations,

- Worked with vendors to ensure that the company had the best deal in getting new software,

- Chosen to manage and supervised a team to transition form paper based to electronic health records systems using completely new software systems,

- Successfully trained staff on the new software within stipulated time frame,

- Successfully delivered all assigned projects within anticipated time line.

- Introduced scrum to my team and trained on how scrum helps in achieving goals,

- Supported and educated a team of four clinicians with respect to completing their notes on time so that claims can be billed on time to maintain the company’s ROI.

- Experience with leading team meetings, coaching the team to achieve high performance, and implementing best practices

Professional Experience:

2016-present Office manager/Quality assurance/Information Management specialist Patience Home Health Care LLC. (Oklahoma City)

Prepares patient’s admission and assessment packages for new referrals.

Working with other health organizations to get more referrals.

Manages and prioritize multiple tasks to include working independently with limited supervision and direction.

Oversee the research, and implementation of new electronic information software’s

Running regular checks on network and information security systems’

Designing workshop and trainings programs for staffs.

Resolved staff conflicts when need arises.

Ensuring that the team follows company protocols, values and principles in delivering care to patients

Ensuring that there is proper communication between nurses, patients and care team members.

Working with the team to ensure that skilled nurse notes are done on time, reviewed, and approved.

Paying close attention to skilled nurse notes submitted to spot inconsistencies/errors and working them through steps to correct them.

Billing and coding for insurance reimbursement.

Oversee overall office activities including buying office supplies, searching and making reservations, general administrative support, and researching the business market to see what needs improvement.

01/04/15-08/01/15 International Bank of Commerce (Oklahoma City)

Provided excellent customer service

Opens accounts for customers

Advertised/Sold the bank's products and services to customers and potential customers.

Identified customer needs and helping them get the right service and products that suit their needs.

Updated customers' information when needed.

Worked with coworkers to achieve better production in order to meet the branches’ goals as well as assist manager with extra job related tasks.

Performed routine banking transactions.

Printing, copying, scanning, faxing and filling documents.

Communicated with clients and encouraged them to place their trades through the bank I worked for.

Assisted clients in opening lines of credit.

Referred customers to loan officers and other financial specialists.

Maintained customer accounts and helped resolved disputes.

Resolved credit and debit card issues faced by customers. Educational Background

Masters in Health Information Management and Informatics South Western Oklahoma State University, June 2018 to 2020 Masters of Business Administration

London School of Commerce/Cardiff Metropolitan University UK February 2014

Nicoline Atetashi

Scrum master (CSM)

Personal information

Tel: 405-***-****

Email: adr6ni@r.postjobfree.com

LinkedIn: Linkedin.nicoline-atetashi

SKILLS:

Computer savvy

Communication skills

Organizational skills

Information/documentation

management

Coordination/delegation

Time management

Interpersonal relationship

Servant leadership/coaching

strategic planning

Attention to details

Observant and knowledgeable

Project management

Quality assurance

SOFTWARE

Microsoft office

Mural

User interface

Project management

Information management

technology

Software implementation

Leadership skills

Honesty

Decision making capabilities

Delegation and empowerment

Accountability

Commitment and passion

Good at inspiring others

Good communicator

KEY PROJECTS

Successfully got new software

implemented and trained my entire

team how to use the software within

the time frame.

Selected to lead, coach and monitor

the transition from paper based

records to electronic health record

systems

Successfully worked with my team

to review additional documentation

request for over 40 patients to the

state which we had a lot of

impediment/obstructions that could

hold the team back.

BSC in Management

University of Buea Cameroon

November 2011

Baccalaureate in Secretariat Administration

Government Technical High School

NW Region Cameroon.

2006

Languages

English and French: fluent in speaking and writing both languages. Interest: sports, outdoor activities, and learning new things.

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